Headline

Hospital Relationship Manager at Fortis hospital Noida

Location

Noida

Work experience

Hospital relationship manager at RED Health, Jun 2025 - Present · 1 yr 1 mo, Fortis hospital noida, Major Duties & Responsibilities: Managed end-to-end ambulance operations at Fortis Hospital Noida Sec-62, ensuring 24/7 availability and rapid response for emergency and non-emergency cases. • Acted as the single point of contact between Red Health and Fortis Hospital, maintaining strong operational and professional relationships. •Coordinated closely with hospital emergency staff, doctors, nurses, and security teams for seamless patient transfers. •Supervised ambulance drivers and ground staff, ensuring discipline, punctuality, and compliance with hospital protocols. •Monitored response times, patient handover efficiency, and service quality, taking corrective actions when required. •Ensured strict adherence to Red Health SOPs, safety standards, and hygiene protocols. •Handled escalations, patient complaints, and hospital feedback, resolving issues promptly to maintain service excellence. Key Achievements & Successes (with Projects) Improved Emergency Response Time Project •Streamlined ambulance allocation and dispatch coordination, resulting in faster response times during peak emergency hours. •Successfully strengthened collaboration with Fortis emergency and admin teams, leading to smooth daily operations and increased trust in Red Health services. •Service Quality & Compliance Improvement Implemented routine checks for ambulance readiness, cleanliness, and equipment availability, reducing service-related complaints. Crisis & High-Pressure Case Management Effectively managed multiple critical and high-risk patient transfers, ensuring safe and timely handovers without operational lapses. Staff Performance & Discipline Enhancement Project •Improved driver attendance, punctuality, and behavior through monitoring and feedback, resulting in better on-site professionalism. Operational Stability at Fortis Noida Sec-62 •Maintained uninterrupted ambulance services despite high patient inflow, contributing to hospital emergency department efficiency.

Education

Master of Business Administration - MBA, Marketing, Chandigarh Group Of Colleges

Master of Business Administration - MBA, Business, Management, Marketing, and Related Support Services, Chandigarh Group Of Colleges