---
title: "Akash Kumar - Chat support executive in Gurugram | Tal"
description: "Meet Akash Kumar, A detail oriented Data analyst seeking opportunities in the relevant field. based in Gurugram."
image: "https://tal.club/meet/akash-53/share-image"
---

# Akash Kumar on Tal

## Headline

A detail oriented Data analyst seeking opportunities in the relevant field\.

## About

Insurance, trainee,The star union dai\-chi, Darbhanga

## Location

Gurugram

## Work experience

Chat support executive at BPO Convergence Pvt\. Ltd\., Oct 2024 \- Present · 1 yr 9 mos, Noida, Uttar Pradesh, India

Customer Support Associate at BPO Convergence Pvt\. Ltd\., Oct 2024 \- Nov 2025 · 1 yr 2 mos, Handling customer queries, providing chat, voice, and email support\. Conducting surveys with customers to understand the usage and overall experience\. Collect prompt and accurate feedback from customers\. Effective time management skills and ability to priorities work time to ensure productivity and department standards\. Excellent comprehension skills \- ability to clearly understand and address customer issues appropriately\. Excellent composition skills \- ability to compose grammatically correct, concise, and accurate written responses\. Possessing excellent product knowledge and demonstrates ownership to resolve challenging customer issues, escalating when necessary\. Escalate Users' unresolved issues to the appropriate internal teams and maintain a pleasant working environment for your team\.

Internship Program at Ai Variant, Aug 2024 \- May 2025 · 10 mos, Completed a multi\-domain analytics internship delivering three end\-to\-end dashboard projects across Ecommerce, CRM, and Insurance businesses\. Performed data cleaning, modeling, and visualization using multi\-table datasets, generating insights on customer behavior, logistics efficiency, sales performance, and product/category trends\. Built interactive dashboards and automated KPIs to track customer growth, payment statistics, delivery metrics, sales funnel movement, and advisor performance\. Presented business insights and actionable recommendations that improved understanding of marketplace operations, fulfillment delays, cross\-sell opportunities, and customer satisfaction patterns\.

## Education

Bachelor of Business Administration, Babu Banarasi Das \(BBD\) University

Intermediate, Gulab Memorial College

[View the original profile](https://tal.club/meet/akash-53)

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