Akash Kumar
A detail oriented Data analyst seeking opportunities in the relevant field.
Gurugram
2+ years of work experience
Oct 20241 yr 9 mosPresent
Noida, Uttar Pradesh, India
Oct 20241 yr 2 mosNov 2025
Handling customer queries, providing chat, voice, and email support. Conducting surveys with customers to understand the usage and overall experience. Collect prompt and accurate feedback from customers. Effective time management skills and ability to priorities work time to ensure productivity and department standards. Excellent comprehension skills - ability to clearly understand and address customer issues appropriately. Excellent composition skills - ability to compose grammatically correct, concise, and accurate written responses. Possessing excellent product knowledge and demonstrates ownership to resolve challenging customer issues, escalating when necessary. Escalate Users' unresolved issues to the appropriate internal teams and maintain a pleasant working environment for your team.
Aug 202410 mosMay 2025
Completed a multi-domain analytics internship delivering three end-to-end dashboard projects across Ecommerce, CRM, and Insurance businesses. Performed data cleaning, modeling, and visualization using multi-table datasets, generating insights on customer behavior, logistics efficiency, sales performance, and product/category trends. Built interactive dashboards and automated KPIs to track customer growth, payment statistics, delivery metrics, sales funnel movement, and advisor performance. Presented business insights and actionable recommendations that improved understanding of marketplace operations, fulfillment delays, cross-sell opportunities, and customer satisfaction patterns.
Education
Bachelor of Business Administration
Babu Banarasi Das (BBD) University
Intermediate
Gulab Memorial College
20152 yrs2017
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