Headline

FINTECH OPERATIONS SPECIALIST | CUSTOMER OPERATIONS | GLOBAL SUPPORT

About

.Dynamic customer service professional with 9+ years of experience in both voice and non-voice customer support, specialising in fintech operations. .Productive relationship builder excelling at listening to customer needs, articulating product benefits, and creating solutions that provide value. .Highly professional—dependable, reliable, and able to perform duties with minimal supervision. .Experienced in supporting global markets including the US, Australia, and New Zealand, managing high-volume operational workflows, and resolving complex customer issues. .Proven ability to improve operational efficiency, streamline processes, and collaborate with cross-functional teams for seamless service delivery in fast-paced environments.

Location

Delhi

Work experience

Operational Specialist at Transak, Nov 2023 - Present · 2 yrs 8 mos, Started as a Customer Support Executive but quickly moved to the Operations department due to strong performance. Specialized in operations, supporting fintech transaction workflows and processes for a global digital payments infrastructure platform. Assisted with liquidity monitoring and transaction coordination to ensure uninterrupted payment processing and improvements in liquidity management. Investigated operational issues and collaborated with internal teams to resolve workflow bottlenecks. Contributed to process improvements and faster issue resolution within operations.

Senior Analyst at Rexera (A RealPage Company), Jan 2022 - Nov 2023 · 1 yr 11 mos, Worked in a document acquisition team and customer support team simultaneously for a US-based real estate company. Managed document acquisition operations supporting US real estate transactions. Processed 100+ documentation requests weekly while maintaining high accuracy and compliance standards. Coordinated with homeowner associations and internal teams to ensure timely document retrieval. Provided support to US clients by resolving documentation and service-related queries.

Sr CCA at Volans Infomatics, Jan 2021 - Jan 2022 · 1 yr 1 mo, Managed first-party collections operations for customers in Australia and New Zealand. Negotiated payment arrangements and assisted customers with resolving outstanding balances. Ensured compliance with financial recovery policies and customer communication standards.

Senior Production Specialist at Costco international, Jul 2019 - Nov 2020 · 1 yr 5 mos, Worked for the third-party collections process as a collection agent. Managed third-party collections interactions and account resolution processes. Handled high-volume customer communications while maintaining quality and compliance standards. Supported operational performance by resolving complex account issues.

Customer Service Executive at iEnergizer, Apr 2017 - Jun 2019 · 2 yrs 3 mos, Started working with iEnergizer for a US-based telecom process called Sprint, handling 70–100 customer interactions daily. After 1 year, transferred to a US-based pilot process called DSW as a Subject Matter Expert (SME). Delivered customer support for Sprint (US telecom customers). Assisted team members with escalations, complex cases, and product knowledge support. Contributed to improving team efficiency through knowledge sharing and issue resolution support.