---
title: "Akansha khanna - Senior Analyst in Lucknow | Tal"
description: "Meet Akansha khanna, Immediate Joiner | ITSM Manager | Azure Certified | HCLTech | ITIL® Certified based in Lucknow."
image: "https://tal.club/meet/akansha-khanna/share-image"
---

# Akansha khanna on Tal

## Headline

Immediate Joiner \| ITSM Manager \| Azure Certified \| HCLTech \| ITIL® Certified

## About

An experienced and highly skilled Analyst with a proven background in requirement elicitation, process improvement\. As a member of the IT team as analyst post , i focus on solving organizational problems by analyzing processes, workflows, and systems to identify opportunities for either improvement or automation\. I am comfortable working with all levels of management to gain an in\-depth understanding of our strategy and services\. From Day 1, the i have an impact on the efficiency and effectiveness of our daily operations and a lasting influence on our growth\.

## Location

Lucknow

## Work experience

Senior Analyst at HCLTech, Jan 2025 \- Feb 2026 · 1 yr 2 mos, Core Competencies: Incident Management \(P1/P2/P3\), Change Enablement, Root Cause Analysis \(RCA\), SLA Management Critical Incident Leadership: Spearheaded bridge calls for high\-priority incidents, driving rapid cross\-functional resolution Cloud & Azure Exposure: Configured Azure Active Directory : created users, assigned roles, managed licenses, and implemented SSO & MFA for secure access\. Set up Azure AD Connect for hybrid identity synchronization between on‑prem and cloud\. Designed and deployed resources using ARM templates , applied resource locks for governance and compliance\. Configured Azure Monitoring dashboards and alerts to track resource health and performance\. Practiced Azure Networking & Storage labs : VNets, subnets, and storage accounts for secure, scalable environments\.

Analyst at HCLTech, Sep 2022 \- Dec 2024 · 2 yrs 4 mos, CHANGE MANAGEMENT \-\-> Prioritize change requests, assess their impact, and accept or reject changes \-\-> Prep for organize, and act as chair of CAB meetings \-\-> Tested the changes, whether it's successfully closed or failed at last\. \-\-> Assessed LHH/LATAM changes of different region and language\. \-\-> Provided training to other members when needed\. INCIDENT MANAGEMENT \-\-> Track all the tickets including Open Incident, Hop count, Ageing & Last Updated\. \-\-> Sent SQAD reports & Updating dashboard on daily basis \. \-\-> Audits for the incidents which are in P1 & P2 Priority\. \-\-> Working on SBA Tool Lean IT i\. e Server Basket Analysis COMMAND CENTER \-\-> Monitoring: Responsible for continuously monitoring the SCOM console and dashboard \. \-\-> Fetching health check of some technical tracks \-\-> Put the alerts on maintenance as per team request\. \-\-> Auditing of incidents as per mentioned parameters\.

Intern at HCLTech, Mar 2022 \- Aug 2022 · 6 mos

Python Intern at Cosmo Info Solutions, Feb 2021 \- Jun 2021 · 5 mos, Lucknow, I had completed project internship on python technology\.

## Education

Master of Computer Applications \- MCA, computer applications, Babu Banarsi Das University, Lucknow

BCA, Integral University, Lucknow, Uttar Pradesh

[View the original profile](https://tal.club/meet/akansha-khanna)

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