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Akansha khanna

Immediate Joiner | ITSM Manager | Azure Certified | HCLTech | ITIL® Certified

Lucknow

4+ years of work experience

HCLTech
Jan 20251 yr 2 mosFeb 2026

Core Competencies: Incident Management (P1/P2/P3), Change Enablement, Root Cause Analysis (RCA), SLA Management Critical Incident Leadership: Spearheaded bridge calls for high-priority incidents, driving rapid cross-functional resolution Cloud & Azure Exposure: Configured Azure Active Directory : created users, assigned roles, managed licenses, and implemented SSO & MFA for secure access. Set up Azure AD Connect for hybrid identity synchronization between on‑prem and cloud. Designed and deployed resources using ARM templates , applied resource locks for governance and compliance. Configured Azure Monitoring dashboards and alerts to track resource health and performance. Practiced Azure Networking & Storage labs : VNets, subnets, and storage accounts for secure, scalable environments.
HCLTech
Sep 20222 yrs 4 mosDec 2024

CHANGE MANAGEMENT --> Prioritize change requests, assess their impact, and accept or reject changes --> Prep for organize, and act as chair of CAB meetings --> Tested the changes, whether it's successfully closed or failed at last. --> Assessed LHH/LATAM changes of different region and language. --> Provided training to other members when needed. INCIDENT MANAGEMENT --> Track all the tickets including Open Incident, Hop count, Ageing & Last Updated. --> Sent SQAD reports & Updating dashboard on daily basis . --> Audits for the incidents which are in P1 & P2 Priority. --> Working on SBA Tool Lean IT i. e Server Basket Analysis COMMAND CENTER --> Monitoring: Responsible for continuously monitoring the SCOM console and dashboard . --> Fetching health check of some technical tracks --> Put the alerts on maintenance as per team request. --> Auditing of incidents as per mentioned parameters.
HCLTech
Mar 20226 mosAug 2022

Cosmo Info Solutions
Feb 20215 mosJun 2021

Lucknow

I had completed project internship on python technology.

Education

Master of Computer Applications - MCA, computer applications

Babu Banarsi Das University, Lucknow

20192 yrs2021
Integral University, Lucknow, Uttar Pradesh

BCA

Integral University, Lucknow, Uttar Pradesh

20163 yrs2019

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Headline

Immediate Joiner | ITSM Manager | Azure Certified | HCLTech | ITIL® Certified

About

An experienced and highly skilled Analyst with a proven background in requirement elicitation, process improvement. As a member of the IT team as analyst post , i focus on solving organizational problems by analyzing processes, workflows, and systems to identify opportunities for either improvement or automation. I am comfortable working with all levels of management to gain an in-depth understanding of our strategy and services. From Day 1, the i have an impact on the efficiency and effectiveness of our daily operations and a lasting influence on our growth.

Location

Lucknow

Work experience

Senior Analyst at HCLTech, Jan 2025 - Feb 2026 · 1 yr 2 mos, Core Competencies: Incident Management (P1/P2/P3), Change Enablement, Root Cause Analysis (RCA), SLA Management Critical Incident Leadership: Spearheaded bridge calls for high-priority incidents, driving rapid cross-functional resolution Cloud & Azure Exposure: Configured Azure Active Directory : created users, assigned roles, managed licenses, and implemented SSO & MFA for secure access. Set up Azure AD Connect for hybrid identity synchronization between on‑prem and cloud. Designed and deployed resources using ARM templates , applied resource locks for governance and compliance. Configured Azure Monitoring dashboards and alerts to track resource health and performance. Practiced Azure Networking & Storage labs : VNets, subnets, and storage accounts for secure, scalable environments.

Analyst at HCLTech, Sep 2022 - Dec 2024 · 2 yrs 4 mos, CHANGE MANAGEMENT --> Prioritize change requests, assess their impact, and accept or reject changes --> Prep for organize, and act as chair of CAB meetings --> Tested the changes, whether it's successfully closed or failed at last. --> Assessed LHH/LATAM changes of different region and language. --> Provided training to other members when needed. INCIDENT MANAGEMENT --> Track all the tickets including Open Incident, Hop count, Ageing & Last Updated. --> Sent SQAD reports & Updating dashboard on daily basis . --> Audits for the incidents which are in P1 & P2 Priority. --> Working on SBA Tool Lean IT i. e Server Basket Analysis COMMAND CENTER --> Monitoring: Responsible for continuously monitoring the SCOM console and dashboard . --> Fetching health check of some technical tracks --> Put the alerts on maintenance as per team request. --> Auditing of incidents as per mentioned parameters.

Intern at HCLTech, Mar 2022 - Aug 2022 · 6 mos

Python Intern at Cosmo Info Solutions, Feb 2021 - Jun 2021 · 5 mos, Lucknow, I had completed project internship on python technology.

Education

Master of Computer Applications - MCA, computer applications, Babu Banarsi Das University, Lucknow

BCA, Integral University, Lucknow, Uttar Pradesh