Headline

Customer Support

About

Customer Support Executive with 4+ years of experience handling US-based clients across voice and non-voice processes. I specialize in managing high-volume customer interactions, resolving issues efficiently, and ensuring smooth coordination between clients and service teams. My experience includes working in logistics support, scheduling, dispatch coordination, and billing support for international customers. ✔ Experienced in handling inbound and outbound calls ✔ Strong in chat and email-based customer support ✔ Comfortable working night shifts (US time zones) ✔ Skilled in multitasking, problem-solving, and maintaining service quality I am currently seeking a full-time remote opportunity in customer support, virtual assistance, or service operations where I can contribute to customer satisfaction and operational efficiency. If you're hiring for a reliable and consistent support role, feel free to connect or message me.

Location

Indore

Work experience

Customer Support Executive at Virtual Support Business

Freelance at Kabam, Jan 2026 - Present · 6 mos, Remote

Digital Designer at Remote, Apr 2014 - Present · 12 yrs 3 mos, Delivered virtual support, project coordination, and client communication for remote clients. Created digital assets, social graphics, and 3D design work with timely revisions.

Sales Executive at Meera Gadgets, Jan 2024 - Dec 2025 · 2 yrs, Provided customer assistance, technical troubleshooting, and after-sales support for devices. Handled walk-in customer queries, reducing resolution time through effective communication. Applied mobile and laptop repair skills to support technical service needs.

Business Support Executive at Virtual Support Business, Jun 2020 - Dec 2023 · 3 yrs 7 mos, Managed customer interactions for US-based clients via inbound/outbound calls and email. Handled daily scheduling, real-time dispatching, and coordination of service requests. Resolved escalated issues related to delays, bookings, and billing; maintained high CSAT. Coordinated between clients and field service teams to ensure timely delivery. Maintained service logs, operational reports, and processed invoices for payment coordination. Worked consistently on US night shift schedule across the full tenure.

Education

Mobile and Laptop Repairing, Repairing, IT Gyan Indore

Graphics Designing, 3D Modeling and Video Editing, Design and Visual Communications, General, MAAC