Ajit Kumar Raul profile photo 2 on Tal
Ajit Kumar Raul profile photo 1 on Tal
Ajit Kumar Raul profile photo 2 on Tal
Ajit Kumar Raul profile photo 1 on Tal

Ajit Kumar Raul

Senior Product Manager at SolarWinds focused on user-centric solutions.

Bengaluru

10+ years of work experience

SolarWinds
Jan 20224 yrs 8 mosPresent

Bangalore Urban, Karnataka, India

Leading the product to solve real customer problems that meet our business OKR with a blend of Technology. 1. Established a dedicated support system for existing users on the Gen-1 product, ensuring their ongoing satisfaction and minimizing churn. Implemented targeted retention strategies, resulting in a 73% reduction in customer churn and a 58% increase in Net Promoter Score (NPS). 2. Leading th migration of Gen-1 product's customer base to our cutting-edge new Observability platform. Oversaw the seamless transition of existing customers, ensuring minimal disruption and maximum customer satisfaction. 3. Implemented a rigorous process to guarantee functional equivalency between the new platform and Gen-1 product. Conducted extensive feature mapping and testing, resulting in a 95%+ equivalence rate and bolstering user confidence in the upgraded solution. 4. Spearheaded the development and optimization of the Application Performance Monitoring (APM) module in the new platform. Collaborated closely with engineering and design teams, resulting in a 30% increase in module adoption and improved user experience.
Intugine - Logistics through Innovation
Oct 20214 mosJan 2022

Bangalore Urban, Karnataka, India

Leading multiple products to solve supply chain visibility problems that meet our business needs with the amalgamation of Technology and User Experience to ensure maximum churn retention and new engagements with a unique value proposition.
Cavisson Systems, Inc.
Dec 20165 yrsNov 2021

Noida Area, India

Cavisson helps in enabling exceptional End-user, System, and Business performance by 1. Eliminating performance bottlenecks in the application development cycle using powerful performance testing platform and 2. Ensuring, users stay alerted whenever performance impacts revenue or operational efficiencies using Unified Monitoring Platform Delivering Multi-layer Insights/ Analytics and Diagnostics using Cavisson Performance Engineering Focused on Product Strategy & Roadmap Define & Prioritize new features. Work with UX/UI team to create an intuitive experience. Work with the Engineering team to materialize product development/experience, Drive user research on new features with UX & CS team & plan iteration. Lay down a quarterly release plan, Drive wireframing. Product Marketing: Go-To-Market Strategy, Customer Success program, Competitive intelligence, product content. Drive new technology support in product. Redefined the product offerings by integrating three monitoring suites (NetVision/ NetDiagnostics/ NetForest) as Unified Monitoring Suite. Eliminates multi-platform operations for different layers. Enabled Unified Monitoring Dashboard. Development partnership programs with industry technology software and API.
Cavisson Systems, Inc.
Jun 20167 mosDec 2016

Noida Area, India

Identifying features for key performance insights to unbox the critical performance bottlenecks and application break-points. R&D on Competitor features to stay on top of the competition. Contributing to Product Demos, Marketing content.

Ajit’s AI Stack

claude code
claude code
claude
claude
gemini
gemini
openclaw
openclaw
v0
v0
Glean
Glean

Education

Biju Patnaik University of Technology, Odisha

Bachelor of Technology (B.Tech.), Computer Science

Biju Patnaik University of Technology, Odisha

20124 yrs2016

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Headline

Senior Product Manager at SolarWinds focused on user-centric solutions.

About

At SolarWinds, over 3.5 years of experience have been dedicated to elevating customer satisfaction and retention through strategic product management. The team implemented a targeted support system for Gen-1 product users, resulting in a 73% reduction in churn and a 58% improvement in Net Promoter Score. These efforts underscore a commitment to aligning technology with customer needs to achieve business objectives. Currently leading the seamless migration of Gen-1 users to the Observability platform, ensuring functional equivalency and minimal disruption. This initiative reflects a focus on innovation, customer-centricity, and competitive differentiation. With expertise in SaaS, customer retention, and product strategy, the role emphasizes delivering impactful solutions that enhance user experiences and align with organizational goals.

Location

Bengaluru

AI stack

claude code

claude

gemini

openclaw

v0

Glean

Work experience

Senior Product Manager at SolarWinds, Jan 2022 - Present · 4 yrs 8 mos, Bangalore Urban, Karnataka, India, Leading the product to solve real customer problems that meet our business OKR with a blend of Technology. 1. Established a dedicated support system for existing users on the Gen-1 product, ensuring their ongoing satisfaction and minimizing churn. Implemented targeted retention strategies, resulting in a 73% reduction in customer churn and a 58% increase in Net Promoter Score (NPS). 2. Leading th migration of Gen-1 product's customer base to our cutting-edge new Observability platform. Oversaw the seamless transition of existing customers, ensuring minimal disruption and maximum customer satisfaction. 3. Implemented a rigorous process to guarantee functional equivalency between the new platform and Gen-1 product. Conducted extensive feature mapping and testing, resulting in a 95%+ equivalence rate and bolstering user confidence in the upgraded solution. 4. Spearheaded the development and optimization of the Application Performance Monitoring (APM) module in the new platform. Collaborated closely with engineering and design teams, resulting in a 30% increase in module adoption and improved user experience.

Product Manager at Intugine - Logistics through Innovation, Oct 2021 - Jan 2022 · 4 mos, Bangalore Urban, Karnataka, India, Leading multiple products to solve supply chain visibility problems that meet our business needs with the amalgamation of Technology and User Experience to ensure maximum churn retention and new engagements with a unique value proposition.

Technical Product Manager at Cavisson Systems, Inc., Dec 2016 - Nov 2021 · 5 yrs, Noida Area, India, Cavisson helps in enabling exceptional End-user, System, and Business performance by 1. Eliminating performance bottlenecks in the application development cycle using powerful performance testing platform and 2. Ensuring, users stay alerted whenever performance impacts revenue or operational efficiencies using Unified Monitoring Platform Delivering Multi-layer Insights/ Analytics and Diagnostics using Cavisson Performance Engineering Focused on Product Strategy & Roadmap Define & Prioritize new features. Work with UX/UI team to create an intuitive experience. Work with the Engineering team to materialize product development/experience, Drive user research on new features with UX & CS team & plan iteration. Lay down a quarterly release plan, Drive wireframing. Product Marketing: Go-To-Market Strategy, Customer Success program, Competitive intelligence, product content. Drive new technology support in product. Redefined the product offerings by integrating three monitoring suites (NetVision/ NetDiagnostics/ NetForest) as Unified Monitoring Suite. Eliminates multi-platform operations for different layers. Enabled Unified Monitoring Dashboard. Development partnership programs with industry technology software and API.

Product Management & Marketing at Cavisson Systems, Inc., Jun 2016 - Dec 2016 · 7 mos, Noida Area, India, Identifying features for key performance insights to unbox the critical performance bottlenecks and application break-points. R&D on Competitor features to stay on top of the competition. Contributing to Product Demos, Marketing content.

Education

Bachelor of Technology (B.Tech.), Computer Science, Biju Patnaik University of Technology, Odisha