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Ajit Kumar Gupta

Process Expert And Quality Analyst @Provana|

New Delhi

2+ years of work experience

Provana
May 20251 yr 1 moPresent

Performed quality Analyst Responsibilities such as internal Audits, Quality checks, and feedback session along with Team.
Provana
Apr 20251 yr 2 mosPresent

Investigated Confirmed Fraud And Suspicious Activity By Conducting Comprehensive End-To-End Reviews Of Customer Accounts.
Provana
Oct 20241 yr 8 mosPresent

Examine and evaluate the adequacy, effectiveness and efficiency of the client's internal control systems and procedures based on FDCPA, FCRA, CFPB examination guidelines and recommend corrective actions to improve operations, enhance internal control.
CRYSTAL SCREENING SERVICES PRIVATE LIMITED
Jun 20196 mosNov 2019

Noida, Uttar Pradesh, India

Collaborated with verification teams to collect and verify data from multiple sources, ensuring accuracy and consistency in pre-employment screenings. The assignment will be the case to a case basis, I will receive the entire data (Raw data) in qualitative and Quantitative forms and then analyze the results in relation to the scope of the work.

Education

Veer Bahadur Singh Purvanchal University, Jaunpur

B.sc, Pcm

Veer Bahadur Singh Purvanchal University, Jaunpur

20193 yrs2022

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Headline

Process Expert And Quality Analyst @Provana|

About

I am a Process Expert and Internal Quality Analyst specializing in dispute management. My role is to design and optimize end-to-end processes that are not only efficient but also uphold the highest standards of quality. I have extensive hands-on experience in fraud detection and risk management. My work involves a deep dive into complex cases, conducting comprehensive end-to-end reviews of customer accounts to investigate confirmed fraud and suspicious activity. I manage and process various types of disputes, meticulously assessing each case to determine the most appropriate course of action. My dual expertise allows me to drive continuous improvement. I perform internal audits and quality checks, providing data-driven feedback to the team to ensure accuracy and precision in every task.

Location

New Delhi

Work experience

Quality Analyst at Provana, May 2025 - Present · 1 yr 1 mo, Performed quality Analyst Responsibilities such as internal Audits, Quality checks, and feedback session along with Team.

Process Expert at Provana, Apr 2025 - Present · 1 yr 2 mos, Investigated Confirmed Fraud And Suspicious Activity By Conducting Comprehensive End-To-End Reviews Of Customer Accounts.

Process Analyst at Provana, Oct 2024 - Present · 1 yr 8 mos, Examine and evaluate the adequacy, effectiveness and efficiency of the client's internal control systems and procedures based on FDCPA, FCRA, CFPB examination guidelines and recommend corrective actions to improve operations, enhance internal control.

Executive at CRYSTAL SCREENING SERVICES PRIVATE LIMITED, Jun 2019 - Nov 2019 · 6 mos, Noida, Uttar Pradesh, India, Collaborated with verification teams to collect and verify data from multiple sources, ensuring accuracy and consistency in pre-employment screenings. The assignment will be the case to a case basis, I will receive the entire data (Raw data) in qualitative and Quantitative forms and then analyze the results in relation to the scope of the work.

Education

B.sc, Pcm, Veer Bahadur Singh Purvanchal University, Jaunpur

Ajit Kumar Gupta - Quality Analyst in New Delhi | Tal