Ajit Kumar profile photo 1 on Tal

Ajit Kumar

Head of Cloud Operation @ Synamedia | Managing Cloud Operations

Greater Bengaluru Area

12+ years of work experience

Synamedia
Jun 20215 yrs 5 mosPresent

Director – Technical Services, Support & Cloud Operations Jun 2021 – Present Synamedia India Pvt. Ltd. India Lead global technical support, cloud operations, deployment and managed services for Synamedia’s video software and cloud portfolio, run from India for customers worldwide. Organization Building & Global Scale • Built the Tier 1 and Tier 2 Support organization from scratch, now serving 1,000+ customers globally. • Set up a state-of-the-art Global Network Operations Centre (NOC) in Bengaluru and grew T1, T2 and SRO teams to 100+ members India & worldwide. • Established the Cloud Operations and Deployment organization from scratch and grew the Cloud SRE team to 25 engineers across APAC, EMEA, the US and LATAM for 24x7 follow-the-sun coverage. • Created the System Integration, Automation and ServiceNow teams, adding integration, automation and tooling capability to the service organization. • Launched the Managed Services practice and team, now supporting 35+ cloud customers globally. Landmark Cloud Deployments • Delivered the largest cloud headend deployment and managed service: 1,400 channels in the cloud (US region) under a USD 100M+, 3-year order. • Executed one of the largest cloud VOD deployments, ingesting and streaming 400K+ assets from the cloud for a single customer. Business Impact, Tooling & Operational Excellence • Support USD 50M+ in annual revenue across Support, Cloud and Managed Services, delivered by teams based in India. • Implemented ServiceNow (2022) for the operations organization, standardizing incident, problem, change and request management on Tools • Introduced Datadog AIOps into cloud operations for unified monitoring, alerting and faster detection and resolution of incidents.
Jun 20215 yrs 5 mosPresent

Lead global technical support, cloud operations, deployment and managed services for Synamedia's video software and cloud portfolio, run from India for customers worldwide. Organization Building & Global Scale 1. Built the Tier 1 and Tier 2 Support organization from scratch, now serving 1,000+ customers globally. 1. Set up a state-of-the-art Global Network Operations Centre (NOC) in Bengaluru and grew T1, T2 and SRO teams to 100+ members worldwide. 1. Established the Cloud Operations and Deployment organization from scratch and grew the Cloud SRE team to 25 engineers across APAC, EMEA, the US and LATAM for 24x7 follow-the-sun coverage. 1. Created the System Integration, Automation and ServiceNow teams, adding integration, automation and tooling capability to the service organization. 1. Launched the Managed Services practice and team, now supporting 35+ cloud customers globally. Landmark Cloud Deployments 1. Delivered the largest cloud headend deployment and managed service: 1,400 channels in the cloud (US region) under a USD 100M+, 3-year order. 1. Executed one of the largest cloud VOD deployments, ingesting and streaming 400K+ assets from the cloud for a single customer. Business Impact, Tooling & Operational Excellence 1. Support USD 50M+ in annual revenue across Support, Cloud and Managed Services, delivered by teams based in India. 1. Implemented ServiceNow (2022) for the operations organization, standardizing incident, problem, change and request management on ITIL practices. 1. Introduced Datadog AIOps into cloud operations for unified monitoring, alerting and faster detection and resolution of incidents.
MediaKind
Apr 20201 yr 3 mosJun 2021

noida

• Led global support and operations for media products deployed at large telecom operators, serving 500+ clients with a 70+ member team across multiple locations. • Ran cloud OTT TV operations on MediaFirst (Azure) for Tier 1 telcos including TELUS, Cogeco, SaskTel, Tangerine, Deutsche Telekom, Vodafone Qatar and du (Dubai). • Built a centralized, automated Tier 1 / SRE / SRO support function in Bengaluru from scratch, covering technical Tier 1, recovery leaders and technical leads. • Headed the System Integration team (system integrators, solution architects, monitoring tools and QA). • Introduced ServiceNow for incidents, knowledge base, access and service requests, and automated emergency and high-severity incident handling. • Designed a single monitoring solution using Moogsoft (AIOps), Prometheus and Zabbix, and launched BI dashboards for SLA, resolution time, backlog age and service availability.
Feb 20192 yrs 5 mosJun 2021

1. Led global support and operations for media products deployed at large telecom operators, serving 500+ clients with a 70+ member team across multiple locations. 1. Ran cloud OTT TV operations on MediaFirst (Azure) for Tier 1 telcos including TELUS, Cogeco, SaskTel, Tangerine, Deutsche Telekom, Vodafone Qatar and du (Dubai). 1. Built a centralized, automated Tier 1 / SRE / SRO support function in Bengaluru from scratch, covering technical Tier 1, recovery leaders and technical leads. 1. Headed the System Integration team (system integrators, solution architects, monitoring tools and QA). 1. Introduced ServiceNow for incidents, knowledge base, access and service requests, and automated emergency and high-severity incident handling. 1. Designed a single monitoring solution using Moogsoft (AIOps), Prometheus and Zabbix, and launched BI dashboards for SLA, resolution time, backlog age and service availability.
MediaKind
Feb 20191 yr 3 mosApr 2020

Noida Area, India

Ericsson
Jan 20146 yrs 4 mosApr 2020

Designing the architecture framework and solution . Preparing proposal document Generating business leads Requirement and Techincal discussion with customer Leading multiple team for different projects No SQL - Casandra Scala programming Big data with Spark

Ajit’s AI Stack

claude code
claude code

Education

Bachelor of Engineering (B.E.), Mining

Rajiv Gandhi college of Enginnering

19934 yrs1997
nagpur university

Bachelor of Engineering

nagpur university

19971997

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Headline

Head of Cloud Operation @ Synamedia | Managing Cloud Operations

About

As the Head of Cloud Operation, Manage Services & Support at Synamedia, I lead a global team of engineers and architects who deliver and support innovative cloud-based solutions for video compression, CDN, and OTT platforms. I have over 20 years of experience in the media domain, spanning software development, solution architecture, program management, and stakeholder management. I have successfully steered OTT TV operations for Tier 1 customers across the globe, designed and implemented a monitoring solution using AI tools, and established SRO/SRE operations from scratch. I have also leveraged my expertise in Java-J2EE technology stacks, microservices, big data, AWS, Azure, and monitoring tools to create customized solutions that meet the clients' requirements and expectations. I am passionate about delivering quality results, mentoring and motivating my team, and staying ahead of the curve in the rapidly evolving media industry.

Location

Greater Bengaluru Area

AI stack

claude code

Work experience

Head of Cloud Operation , Manage Services & Support at Synamedia, Jun 2021 - Present · 5 yrs 5 mos, Director – Technical Services, Support & Cloud Operations Jun 2021 – Present Synamedia India Pvt. Ltd. India Lead global technical support, cloud operations, deployment and managed services for Synamedia’s video software and cloud portfolio, run from India for customers worldwide. Organization Building & Global Scale • Built the Tier 1 and Tier 2 Support organization from scratch, now serving 1,000+ customers globally. • Set up a state-of-the-art Global Network Operations Centre (NOC) in Bengaluru and grew T1, T2 and SRO teams to 100+ members India & worldwide. • Established the Cloud Operations and Deployment organization from scratch and grew the Cloud SRE team to 25 engineers across APAC, EMEA, the US and LATAM for 24x7 follow-the-sun coverage. • Created the System Integration, Automation and ServiceNow teams, adding integration, automation and tooling capability to the service organization. • Launched the Managed Services practice and team, now supporting 35+ cloud customers globally. Landmark Cloud Deployments • Delivered the largest cloud headend deployment and managed service: 1,400 channels in the cloud (US region) under a USD 100M+, 3-year order. • Executed one of the largest cloud VOD deployments, ingesting and streaming 400K+ assets from the cloud for a single customer. Business Impact, Tooling & Operational Excellence • Support USD 50M+ in annual revenue across Support, Cloud and Managed Services, delivered by teams based in India. • Implemented ServiceNow (2022) for the operations organization, standardizing incident, problem, change and request management on Tools • Introduced Datadog AIOps into cloud operations for unified monitoring, alerting and faster detection and resolution of incidents.

Director of Technical Services at Synamedia India Pvt. Ltd., Jun 2021 - Present · 5 yrs 5 mos, Lead global technical support, cloud operations, deployment and managed services for Synamedia's video software and cloud portfolio, run from India for customers worldwide. Organization Building & Global Scale 1. Built the Tier 1 and Tier 2 Support organization from scratch, now serving 1,000+ customers globally. 1. Set up a state-of-the-art Global Network Operations Centre (NOC) in Bengaluru and grew T1, T2 and SRO teams to 100+ members worldwide. 1. Established the Cloud Operations and Deployment organization from scratch and grew the Cloud SRE team to 25 engineers across APAC, EMEA, the US and LATAM for 24x7 follow-the-sun coverage. 1. Created the System Integration, Automation and ServiceNow teams, adding integration, automation and tooling capability to the service organization. 1. Launched the Managed Services practice and team, now supporting 35+ cloud customers globally. Landmark Cloud Deployments 1. Delivered the largest cloud headend deployment and managed service: 1,400 channels in the cloud (US region) under a USD 100M+, 3-year order. 1. Executed one of the largest cloud VOD deployments, ingesting and streaming 400K+ assets from the cloud for a single customer. Business Impact, Tooling & Operational Excellence 1. Support USD 50M+ in annual revenue across Support, Cloud and Managed Services, delivered by teams based in India. 1. Implemented ServiceNow (2022) for the operations organization, standardizing incident, problem, change and request management on ITIL practices. 1. Introduced Datadog AIOps into cloud operations for unified monitoring, alerting and faster detection and resolution of incidents.

Head Of India Global System Integration and Global MF-TVP operation at MediaKind at MediaKind, Apr 2020 - Jun 2021 · 1 yr 3 mos, noida, • Led global support and operations for media products deployed at large telecom operators, serving 500+ clients with a 70+ member team across multiple locations. • Ran cloud OTT TV operations on MediaFirst (Azure) for Tier 1 telcos including TELUS, Cogeco, SaskTel, Tangerine, Deutsche Telekom, Vodafone Qatar and du (Dubai). • Built a centralized, automated Tier 1 / SRE / SRO support function in Bengaluru from scratch, covering technical Tier 1, recovery leaders and technical leads. • Headed the System Integration team (system integrators, solution architects, monitoring tools and QA). • Introduced ServiceNow for incidents, knowledge base, access and service requests, and automated emergency and high-severity incident handling. • Designed a single monitoring solution using Moogsoft (AIOps), Prometheus and Zabbix, and launched BI dashboards for SLA, resolution time, backlog age and service availability.

Head System at MediaKind (formerly Ericsson Media Solutions), Feb 2019 - Jun 2021 · 2 yrs 5 mos, 1. Led global support and operations for media products deployed at large telecom operators, serving 500+ clients with a 70+ member team across multiple locations. 1. Ran cloud OTT TV operations on MediaFirst (Azure) for Tier 1 telcos including TELUS, Cogeco, SaskTel, Tangerine, Deutsche Telekom, Vodafone Qatar and du (Dubai). 1. Built a centralized, automated Tier 1 / SRE / SRO support function in Bengaluru from scratch, covering technical Tier 1, recovery leaders and technical leads. 1. Headed the System Integration team (system integrators, solution architects, monitoring tools and QA). 1. Introduced ServiceNow for incidents, knowledge base, access and service requests, and automated emergency and high-severity incident handling. 1. Designed a single monitoring solution using Moogsoft (AIOps), Prometheus and Zabbix, and launched BI dashboards for SLA, resolution time, backlog age and service availability.

Head of MF Global Support at MediaKind, Feb 2019 - Apr 2020 · 1 yr 3 mos, Noida Area, India

Senior Solution architect at Ericsson, Jan 2014 - Apr 2020 · 6 yrs 4 mos, Designing the architecture framework and solution . Preparing proposal document Generating business leads Requirement and Techincal discussion with customer Leading multiple team for different projects No SQL - Casandra Scala programming Big data with Spark

Education

Bachelor of Engineering (B.E.), Mining, Rajiv Gandhi college of Enginnering

Bachelor of Engineering, nagpur university