Headline

Client Communication | UAT & Functional Testing | Cross-Functional Collaboration | Requirement Gathering | Product Documentation | Bridging Tech and Business

About

Technical Product Support professional with 3 years of experience coordinating between clients, development teams, and product workflows. I specialize in managing product-related queries, translating feature requests into clear development tasks, and validating releases through structured UAT processes. I currently support Shopify-based merchants, ensuring smooth product usage by resolving technical issues, documenting product updates, and collaborating closely with developers and QA teams. I actively manage tickets and tasks via Zoho Desk and Zoho Projects, ensuring accurate tracking and timely delivery. Before moving into product support, I spent 6 years in the recruitment industry, where I built strong skills in client communication, requirement analysis, stakeholder coordination, and relationship management skills that now help me manage cross-team interactions more effectively. My approach is simple: communicate clearly, understand the root need, and drive the task toward closure with ownership. I believe strong coordination reduces delays and creates better product outcomes.

Location

Ahmedabad

Work experience

Product Support Analyst at Simprosys InfoMedia, Jul 2023 - Present · 3 yrs, Ahmedabad, Gujarat, India

Lead Recruiter at SA Technologies Inc., Aug 2021 - Jun 2023 · 1 yr 11 mos, Santa Monica, California, United States,  Recruit candidates in the Information Technical space for numerous positions.  Responsible for full life cycle recruiting include sourcing,screening, determining level of fit, prepping candidates requested for interviews and negotiating compensation and benefits.  Managed multiple client relationships with a sales-minded orientation.  Operated effectively in a fast-paced, goal oriented environment, while maintaining the highest level of professionalism.  Utilize a multi-media approach to recruiting  Maintaining database of all the candidates and jobs.

Lead/Senior Technical Recruiter at KTRIAN, Jun 2017 - Jul 2021 · 4 yrs 2 mos, Ahmedabad, Gujarat, India

Talent Acquisition Specialist (US Staffing) at IMS People, Nov 2016 - May 2017 · 7 mos

Education

Digital marketing, BrandVeda Digital Marketing Institute

Bachelor of Applied Science - BASc, Mathematics and Statistics, Gujarat University