---
title: "Ajayakumara S B - Senior Process Executive in Greater Bengaluru Area | Tal"
description: "Meet Ajayakumara S B, -- based in Greater Bengaluru Area. AI stack includes gemini and Microsoft Copilot."
image: "https://tal.club/meet/ajayakumara-s-b/share-image"
---

# Ajayakumara S B on Tal

## Headline

\-\-

## About

Order Management Executive / Quote\-to\-Cash Specialist Professional Summary Results\-driven Order Management and Quote\-to\-Cash professional with 4\+ years of experience in order processing, case management, seller relationship management, SLA/TAT compliance, customer escalation handling, and master data management\. Proficient in CompasOne, MDM, MSX Cosmic, and Advanced Microsoft Excel, with strong analytical, problem\-solving, and stakeholder management skills\.

## Location

Greater Bengaluru Area

## AI stack

gemini

Microsoft Copilot

## Work experience

Senior Process Executive at Infosys BPM, May 2022 \- May 2026 · 4 y, Bengaluru, • Q2C process transaction of project Infosys\. • Contacted seller to create deals and supported till closure\. • Supported team lead in allocating tickets to team members\. • Responsible for maintaining quality score and SLA as per given standards\. • Handling Escalations from sellers and resolving\. • I know end to end sales operations and quoting and order flow\. • Worked on weekly reports to client\. • Dealing with client’s orders for provisions, modifications or adjustments of orders using different tools\. • Rendering customer service with expected TAT and maintaining 100% quality in customer service\. • Interacting with the customer through the mail if any clarification required\. • Managing daily orders & Clearing Aging in OM\. • Fulfilling client requirement by interacting & holding ethical flow of work Supporting for different teams in Quarter ends \(SFDC and RMA\)\. • Obtaining data through weekly & daily reports\. • Prepared a Quality Check List for the Appliance orders to maintain good Quality of orders\. • Demonstrate strong communication skills by facilitating team meetings providing regular updates\.

## Education

Bachelor of Commerce, Hindu Degree College For Women

Associate's Degree, INDP

[View the original profile](https://tal.club/meet/ajayakumara-s-b)

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