Ajayakumara S B profile photo 1 on Tal

Ajayakumara S B

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Greater Bengaluru Area

4+ years of work experience

Infosys BPM
May 20224 yMay 2026

Bengaluru

• Q2C process transaction of project Infosys. • Contacted seller to create deals and supported till closure. • Supported team lead in allocating tickets to team members. • Responsible for maintaining quality score and SLA as per given standards. • Handling Escalations from sellers and resolving. • I know end to end sales operations and quoting and order flow. • Worked on weekly reports to client. • Dealing with client’s orders for provisions, modifications or adjustments of orders using different tools. • Rendering customer service with expected TAT and maintaining 100% quality in customer service. • Interacting with the customer through the mail if any clarification required. • Managing daily orders & Clearing Aging in OM. • Fulfilling client requirement by interacting & holding ethical flow of work Supporting for different teams in Quarter ends (SFDC and RMA). • Obtaining data through weekly & daily reports. • Prepared a Quality Check List for the Appliance orders to maintain good Quality of orders. • Demonstrate strong communication skills by facilitating team meetings providing regular updates.

Ajayakumara’s AI Stack

gemini
gemini
Microsoft Copilot
Microsoft Copilot

Education

Bachelor of Commerce

Hindu Degree College For Women

Associate's Degree

INDP

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Headline

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About

Order Management Executive / Quote-to-Cash Specialist Professional Summary Results-driven Order Management and Quote-to-Cash professional with 4+ years of experience in order processing, case management, seller relationship management, SLA/TAT compliance, customer escalation handling, and master data management. Proficient in CompasOne, MDM, MSX Cosmic, and Advanced Microsoft Excel, with strong analytical, problem-solving, and stakeholder management skills.

Location

Greater Bengaluru Area

AI stack

gemini

Microsoft Copilot

Work experience

Senior Process Executive at Infosys BPM, May 2022 - May 2026 · 4 y, Bengaluru, • Q2C process transaction of project Infosys. • Contacted seller to create deals and supported till closure. • Supported team lead in allocating tickets to team members. • Responsible for maintaining quality score and SLA as per given standards. • Handling Escalations from sellers and resolving. • I know end to end sales operations and quoting and order flow. • Worked on weekly reports to client. • Dealing with client’s orders for provisions, modifications or adjustments of orders using different tools. • Rendering customer service with expected TAT and maintaining 100% quality in customer service. • Interacting with the customer through the mail if any clarification required. • Managing daily orders & Clearing Aging in OM. • Fulfilling client requirement by interacting & holding ethical flow of work Supporting for different teams in Quarter ends (SFDC and RMA). • Obtaining data through weekly & daily reports. • Prepared a Quality Check List for the Appliance orders to maintain good Quality of orders. • Demonstrate strong communication skills by facilitating team meetings providing regular updates.

Education

Bachelor of Commerce, Hindu Degree College For Women

Associate's Degree, INDP