Headline

Business Manager

About

Skilled and Dynamic professional as Business Analyst Lead /Manager with 12 years of enriched experience in Telecom domain. Expertise in BSS/OSS for Postpaid, Prepaid and Enterprise Line of Business. Core experience includes Strategy and Management Consulting, Stakeholder Identification, Requirements Discovery, Gathering, Elicitation, Analysis and Management across Requirement lifecycle. Worked on large Scale transformation programs as well as projects across varied work streams and key functions in telecom business. Sound understanding of handling work and Projects of varied scales across all levels in Telecom Industry. Key areas of interest include Strategy and Planning for Business Development, Account Management, translation of Strategy and Business Plans into Execution with actual mapping to On Ground Deliverables are some of skills acquired through my professional career. Exposure to clientele across the globe with diversified markets and work areas in the gamut of telecom business. Good exposure in Pre Sales, existing account farming and new business development by conducting and tapping market researches with strong pitches. Plan and develop business models with the help of marketing and sales team for entering new markets and increasing the existing portfolios.

Location

Pune Division

AI stack

claude

langchain

ollama

ChatGPT

Microsoft Copilot

Work experience

Business Manager at IBM consulting, Jul 2019 - Present · 7 yrs 2 mos, Pune Division, Maharashtra, India

Business Manager at IBM India Private Limited, Jul 2019 - Present · 7 yrs 2 mos, Pune, Maharashtra, India

Lead Business Analyst at Saksoft, Sep 2018 - Jun 2019 · 10 mos, Bangalore, • Advisory Consulting for process optimization and delivery management for a Enterprise Telecom Giant in Europe • Process Standardization executed for consolidation of processes with aim of having better customer experience • Advisory Consulting for regulatory changes in Number Portability from Portugal Regulatory • Advisory Consulting for Fraud desk set up as per Regulatory mandate in Belgium

Senior Functional Consultant at Indus Software Technologies Pvt. Ltd., Oct 2015 - Sep 2018 · 3 yrs, Pune Division, Maharashtra, India, • Advisory and Strategic consulting for design and implementation for renewing business model on Credit and Revenue Management based on customer requirements • Reduction in unwarranted exposure from 40% to 12% by strategizing and implementing near real time exposure monitoring • Enabling and involving customers for practicing and directly controlling the Credit Management against their respective services • New Enhancements customizing and enabling business functions for on demand Collections Monitoring and actions • Process design and implementation offering Uniform Customer Experience for Sales and Service across all Customer touch points • Process design and review for Enhancing customer experience through Digital channels • Feasibility study of implementing Cross Sell and Up Sell across all Customer Service points • Advisory Consulting work for introducing Customer Sales and Service through Digital channels • Defining KPI and metrics for Collections Performance monitoring for Channel partners, Service Centers, Collection Outlets and Collections Agencies

Business Consultant at Tech Mahindra, Sep 2013 - Sep 2015 · 2 yrs 1 mo, India, • Advisory Consulting for process optimization and delivery management for a telecom giant in Africa • Reduction in the Concept to Market timelines for various business initiatives, Campaigns and Promotions • Optimizing Quote to Order and Order to Cash flow for African telecom giant • Reduction in errors and applying Right First time approaches to Order Entry, Validation and Processing • Optimization of Average Handling Time(AHT) and Turn Around Time(TAT) for Customer Care and Support by 20% in a major African telco giant • Provided Advisory services on strategic initiatives for NPS improvements

Education

Computer Sciences, SYMBIOSIS INTERNATIONAL UNIVERSITY

Bachelor, Computer Science, Bhonsala military college