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Ajay Dhenwal

AVP - Business Strategy and Operations | IIM | NIT

Bengaluru

4+ years of work experience

Tracxn
Oct 20251 yrPresent

Bengaluru, Karnataka, India

Working as AVP - Business strategy and operations, a strategy-driven role, where I lead departmental P&L, shape growth initiatives, and design data-backed business strategies to scale the function. I focus on optimizing operations, improving cross-team workflows, and building frameworks that drive efficiency and sustainable performance. My work centers on aligning strategic priorities with execution to deliver measurable impact for the organization.
Nimbus Systems Pvt Ltd
Jan 20223 yrs 1 moJan 2025

Gurugram, Haryana, India

▪ Managed End-to-End Customer Engagement from Lead Generation, On-boarding and Account Management. ▪ Managed a portfolio of 40+ client accounts, ensuring high client satisfaction and consistent service delivery. ▪ Engaged with top management of companies, understanding their requirements and pitching out the best possible solutions. ▪ Spearheaded account renewal and retention initiatives, achieving a 95% client retention rate through proactive engagement. ▪ Analysed account performance data to identify upsell opportunities, enhancing overall revenue while maintaining strong client relationships. ▪ Implemented different sales strategies to establish new lead channels resulted in 100% increase in generating new prospects. ▪ Managed all aspects of customer billing, contracting, and payment collection according to agreed terms. ▪ Proven ability to identify key stakeholders, fostering customer relationships and driving initiatives for strategic success. ▪ Collaborated cross-functionally for showcasing demos to potential clients & estimating effort required for implementation.
TRL KROSAKI Refractories Limited (formerly TATA Refractories Limited)
May 20218 mosDec 2021

Bengaluru, Karnataka, India

 Responsible for sale of refractories to mini steel sector in southern region of India.  Contributed to 20% of total business volume and handled customer portfolio with annual revenue of 30 crore+.  Leveraging cross-functional resources to achieve results, meet customer needs and attain targets.  Responsible for planning and strategizing end to end delivery in B2B sales funnel.  Extensive exposure to commercial price agreements and negotiations.  Hands-on experience in CRM (Microsoft Dynamics 365) and SAP-Hana software.
361 Degree Minds
May 20202 mosJun 2020

Chennai, Tamil Nadu, India

- Successfully executed SEO analysis (361learning.com) and provided recommendations in coordination with elements and structure of website/webpages. - Performed keyword research in coordination with 361DM business objective to optimize existing content and uncover new opportunities. - Analyzed 90 competitors on 15 different parameters and executed strategies for SEO.
JSW Steel
May 20172 mosJun 2017

Ballari, Karnataka, India

- Analyzed and understood the processing of different department in the plant. - Learnt about the operational condition of Steel Melting Shop. - Worked on a project “ Analysis of convertor blow stops” - Saved 310 minutes annually for the production of heat. ( Costs around 39 Lacs)

Ajay’s AI Stack

claude code
claude code
claude
claude
cursor
cursor
elevenlabs
elevenlabs
gemini
gemini
openai
openai

Education

Indian Institute of Management Jammu

Master of Business Administration - MBA

Indian Institute of Management Jammu

20192 yrs2021
Malaviya National Institute of Technology Jaipur

Bachelor of Technology, Metallurgical Engineering

Malaviya National Institute of Technology Jaipur

20144 yrs2018

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Headline

AVP - Business Strategy and Operations | IIM | NIT

Location

Bengaluru

AI stack

claude code

claude

cursor

elevenlabs

gemini

openai

Work experience

AVP - Business Strategy and Operations at Tracxn, Oct 2025 - Present · 1 yr, Bengaluru, Karnataka, India, Working as AVP - Business strategy and operations, a strategy-driven role, where I lead departmental P&L, shape growth initiatives, and design data-backed business strategies to scale the function. I focus on optimizing operations, improving cross-team workflows, and building frameworks that drive efficiency and sustainable performance. My work centers on aligning strategic priorities with execution to deliver measurable impact for the organization.

Customer Engagement Executive at Nimbus Systems Pvt Ltd, Jan 2022 - Jan 2025 · 3 yrs 1 mo, Gurugram, Haryana, India, ▪ Managed End-to-End Customer Engagement from Lead Generation, On-boarding and Account Management. ▪ Managed a portfolio of 40+ client accounts, ensuring high client satisfaction and consistent service delivery. ▪ Engaged with top management of companies, understanding their requirements and pitching out the best possible solutions. ▪ Spearheaded account renewal and retention initiatives, achieving a 95% client retention rate through proactive engagement. ▪ Analysed account performance data to identify upsell opportunities, enhancing overall revenue while maintaining strong client relationships. ▪ Implemented different sales strategies to establish new lead channels resulted in 100% increase in generating new prospects. ▪ Managed all aspects of customer billing, contracting, and payment collection according to agreed terms. ▪ Proven ability to identify key stakeholders, fostering customer relationships and driving initiatives for strategic success. ▪ Collaborated cross-functionally for showcasing demos to potential clients & estimating effort required for implementation.

Key Account Manager at TRL KROSAKI Refractories Limited (formerly TATA Refractories Limited), May 2021 - Dec 2021 · 8 mos, Bengaluru, Karnataka, India,  Responsible for sale of refractories to mini steel sector in southern region of India.  Contributed to 20% of total business volume and handled customer portfolio with annual revenue of 30 crore+.  Leveraging cross-functional resources to achieve results, meet customer needs and attain targets.  Responsible for planning and strategizing end to end delivery in B2B sales funnel.  Extensive exposure to commercial price agreements and negotiations.  Hands-on experience in CRM (Microsoft Dynamics 365) and SAP-Hana software.

Digital Marketing Intern at 361 Degree Minds, May 2020 - Jun 2020 · 2 mos, Chennai, Tamil Nadu, India, - Successfully executed SEO analysis (361learning.com) and provided recommendations in coordination with elements and structure of website/webpages. - Performed keyword research in coordination with 361DM business objective to optimize existing content and uncover new opportunities. - Analyzed 90 competitors on 15 different parameters and executed strategies for SEO.

Summer Internship at JSW Steel, May 2017 - Jun 2017 · 2 mos, Ballari, Karnataka, India, - Analyzed and understood the processing of different department in the plant. - Learnt about the operational condition of Steel Melting Shop. - Worked on a project “ Analysis of convertor blow stops” - Saved 310 minutes annually for the production of heat. ( Costs around 39 Lacs)

Education

Master of Business Administration - MBA, Indian Institute of Management Jammu

Bachelor of Technology, Metallurgical Engineering, Malaviya National Institute of Technology Jaipur