Headline

Enhancing CX through Data-Driven Troubleshooting & Process Optimization | Expert in [Top Tool, like ServiceNow/Zendesk] | Committed to Reducing Resolution Times & Mentoring High-Performing Teams

About

Dependable professional with 6+ years of experience, showcasing brilliant interpersonal skills, teamwork, and effective communication. Result-driven and committed to continuous learning and delivering value for organizational growth. A tenacious quest for success defines my approach to work, contributing to both company objectives and personal career development,

Location

Hyderabad

Work experience

Senior Support Analyst at Harri, May 2025 - Present · 1 yr 2 mos, Hyderabad

User Experience Designer at Revalsys Technologies, Feb 2024 - Jan 2025 · 1 yr, Hyderabad, Telangana, India, - Conduct user research and gather insights to inform design decisions - Create wireframes and prototypes to visualize and test design concepts - Collaborate with cross-functional teams, including product managers and developers, to ensure designs are feasible and meet business goals

User Experience Designer at Blaze Automation Pvt Ltd, May 2022 - Oct 2022 · 6 mos, Hyderabad, Telangana, India, ● Hands-on experience by actively participating in the design of user-centric website and mobile app interfaces. ● Worked on mobile application UI screens, designed icons, Designing posts for social media and other design related works.

Senior Process Executive at Cognizant, Jan 2020 - May 2022 · 2 yrs 5 mos, Hyderabad, Telangana, India, Apply firm-specific KYC requirements when completing documentation, including Customer Identification Program (CIP), Minimum Due Diligence (MDD), Enhanced Due Diligence (EDD), Local Due Diligence (LDD), Specialized Due Diligence (SpDD), and Product Due Diligence (PDD). • Review client data and processes to ensure alignment with organizational quality standards. • Analyze and interpret alerts, providing clear communication to management when necessary. Successfully maintained adherence to SLAs, consistently meeting and exceeding targets on productivity, quality, and utilization

Process Executive at Infosys, Jan 2018 - Jan 2020 · 2 yrs 1 mo, Hyderabad, Telangana, India, Ensure compliance with KYC standards, guidelines, policies, and procedures. Safeguard and manage confidential client documentation in accordance with company protocols. Review bank customers (individuals/entities), related parties (owners, board members, executives), and transactions with moderate complexity and risk to assess suitability for the organization. Performing AML risk assessments and monitoring AML related issues. Collaborate with the Middle Office to ensure successful KYC/AML case completion within established timelines.

Education

Bachelor of Commerce - BCom, Business/Commerce, General, Little Flower Degree College, Hyderabad