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Ajay Gaikwad

Change Management, Order manager, Demand Manager, SAP procurement, Incident management, PMO Analyst / Project Coordinator,

Pune Division

16+ years of work experience

T-systems India Private Limited
Jul 20224 yrsPresent

Pune District, Maharashtra, India

MphasiS an HP Company
Jun 201115 yrs 1 moPresent

Tech Mahindra
Jan 20175 yrs 7 mosJul 2022

Pune District, Maharashtra, India

Mphasis
Jun 20115 yrs 1 moJun 2016

Pune District, Maharashtra, India

 Creating and managing incidents using tools like Service Center and Service now  Responsible for providing technical support to the users over telephone, email, chat  Responsible for timely follow ups and troubleshooting the issue remotely.  Responsible to route the non-supported incidents to the appropriate queues  Responsible for attending the CMS in absence of the queue manager and sending reports as per requested for smooth processing of the queue  Responsible for providing direction to build the ability of the junior staff.
IBM Global Process Services
Feb 20101 yr 5 mosJun 2011

Education

High School

DON BOSCO HIGH SCHOOL PUNE

199210 yrs2002
People Education Societys Dr. Ambedkar College of Arts & Commerce,Yerwada, Pune 6.

Bachelor of Commerce - BCom

People Education Societys Dr. Ambedkar College of Arts & Commerce,Yerwada, Pune 6.

20161 yr2017

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Headline

Change Management, Order manager, Demand Manager, SAP procurement, Incident management, PMO Analyst / Project Coordinator,

About

tech mahindra

Location

Pune Division

Work experience

Order Manager at T-systems India Private Limited, Jul 2022 - Present · 4 yrs, Pune District, Maharashtra, India

Service Desk Engineer at MphasiS an HP Company, Jun 2011 - Present · 15 yrs 1 mo

System Engineer at Tech Mahindra, Jan 2017 - Jul 2022 · 5 yrs 7 mos, Pune District, Maharashtra, India

Service Desk Engineer at Mphasis, Jun 2011 - Jun 2016 · 5 yrs 1 mo, Pune District, Maharashtra, India,  Creating and managing incidents using tools like Service Center and Service now  Responsible for providing technical support to the users over telephone, email, chat  Responsible for timely follow ups and troubleshooting the issue remotely.  Responsible to route the non-supported incidents to the appropriate queues  Responsible for attending the CMS in absence of the queue manager and sending reports as per requested for smooth processing of the queue  Responsible for providing direction to build the ability of the junior staff.

Technical Support at IBM Global Process Services, Feb 2010 - Jun 2011 · 1 yr 5 mos

Education

High School, DON BOSCO HIGH SCHOOL PUNE

Bachelor of Commerce - BCom, People Education Societys Dr. Ambedkar College of Arts & Commerce,Yerwada, Pune 6.

Ajay Gaikwad - Order Manager in Pune Division | Tal