Headline

Inside sales associate @Pagarbook | Product Demonstration, Negotiation, , Deal Closure// Customer life cycle management//

About

With over a year of experience in inside sales at Simplilearn, including roles as a manager and specialist, focuses on product demonstrations, negotiations, and deal closures to drive impactful results for the organization and plus mentoring. Currently serving as a Senior Inside Sales Specialist, collaborates with teams to enhance customer engagement and align sales strategies with company goals. Motivated by Simplilearn’s mission to empower professionals through education, brings a customer-centric approach and a commitment to exceeding targets, fostering growth for both clients and the organization.

Location

Bengaluru

Work experience

Inside Sales Associate at PagarBook, Dec 2025 - Present · 4 mos, Bengaluru, Karnataka, India

Senior inside sales specialist at Simplilearn, Jun 2025 - Nov 2025 · 6 mos, product demonstration, closure, onboarding, problem solving, maintaining Salesforce

Inside Sales Specialist at Simplilearn, Oct 2024 - May 2025 · 8 mos

Inside Sales Manager at Simplilearn, Feb 2024 - Sep 2024 · 8 mos

SALES AND SOCIAL MEDIA MARKETING EXECUTIVE at Signart International Pvt. Ltd, Nov 2022 - Nov 2023 · 1 yr 1 mo, New Delhi, Delhi, India, Inside Sales & Business Development | Lead Generation | Relationship Management As an Inside Sales Manager, I focus on identifying and capitalizing on new business opportunities while nurturing relationships with potential customers. My expertise spans the entire sales cycle, from lead generation to closing deals and ongoing account management. 🔹 Business Development & Lead Qualification – Identifying, researching, and qualifying high-potential prospects. 🔹 Sales & Relationship Management – Developing strong customer relationships, negotiating, and closing deals to drive revenue. 🔹 Account Management – Ensuring continued engagement and satisfaction with tailored solutions. 🔹 Sales Target Achievement – Consistently meeting and exceeding sales goals through strategic planning. 🔹 Social Media Management – Handling brand presence by creating content, responding to inquiries, and monitoring interactions.

Process Associate at GENPACT, Aug 2015 - Jan 2017 · 1 yr 6 mos, Kolkata, West Bengal, India, | Issue Resolution | Process Optimization Dedicated to delivering exceptional customer service by providing timely resolutions and ensuring a seamless support experience. My role involves troubleshooting customer issues, offering solutions within company policies, and identifying areas for process improvement. 🔹 Customer Query Handling – Addressing and resolving customer issues efficiently using help articles and policies. 🔹 Problem-Solving & Escalations – Replicating customer issues, identifying bugs, and suggesting improvements. 🔹 Service Excellence – Ensuring high-quality support to enhance customer satisfaction and retention. 🔹 Process & Policy Expertise – Maintaining a deep understanding of company processes to provide accurate guidance. 🔹 Continuous Learning & Upskilling – Staying updated with new policies and best practices to enhance support efficiency. 🔹 Financial Operations – Managing cash balancing across multiple regions (Canada, Brazil, USA, Mexico) and handling cash transport via SAP.

Education

M.com, International business operations, Indira Gandhi National Open University

B.com, Shri Shikshayatan College