Headline

Customer Success | Customer Onboarding | SaaS | B2B | Ex-Amazon | Ex-AmEx

About

A strategic and results-driven Senior Customer Success Manager with a proven track record of owning and growing enterprise portfolios, driving revenue retention, expansion, and long-term customer value. Experienced in leading end-to-end customer lifecycles, from onboarding and adoption to renewal and growth, while aligning solutions to measurable business outcomes. Operate as a trusted advisor to executive stakeholders, shaping success strategies, influencing decision-making, and unlocking expansion opportunities through outcome-led engagement. Leverage data, customer insights, and success platforms to proactively manage risk, optimize adoption, and drive ROI at scale. Known for building strong, trust-based partnerships, leading high-impact business reviews, and consistently translating customer goals into sustainable revenue growth and strategic outcomes.

Location

Bengaluru

AI stack

claude

gemini

grok

Work experience

Enterprise Customer Success Manager at Responsive, Mar 2026 - Present · 9 mos, Bengaluru, Karnataka, India, Own a portfolio of key enterprise and strategic accounts (over $2 M+ ARR), driving end-to-end customer lifecycle, revenue retention, and expansion. Operate as a strategic partner to executive stakeholders, enabling high-impact Strategic Response Management (SRM) programs that streamline RFP/RFI workflows, improve win rates, and accelerate deal cycles, while driving deep product adoption and embedding SRM into core revenue operations. Consistently drive renewals and unlock growth through outcome-led engagement, proactive risk management, and data-driven account strategy.

Customer Success Manager at Swym, Feb 2022 - Apr 2025 · 3 yrs 3 mos, Bengaluru, Karnataka, India, Managing Swym's high-value enterprise portfolio, building long-lasting partnerships, aligning clients' goals with our SaaS solutions, developing and executing success strategies that deliver exceptional value, helping them achieve significant ROI, driving business growth, and over time serving as a trusted partner.

Manager - Ad Operations at Amazon, Jul 2021 - Jan 2022 · 7 mos

Relocation at Career Break, Mar 2018 - Jun 2021 · 3 yrs 4 mos

Assistant Manager at Axa Business Service Private Limited, Nov 2016 - Feb 2018 · 1 yr 4 mos, Bangalore

Education

Bachelor of Arts (BA), Dr. C. V. Raman University, Kota Bilaspur