Aishwarya Kodgi A profile photo 1 on Tal

Aishwarya Kodgi A

Associate Consultant at Capgemini

Mangaluru

4+ years of work experience

Capgemini
Apr 20251 yr 6 mosPresent

Bengaluru, Karnataka, India

EMEA Co-ordinator
Capgemini
Apr 20241 yr 1 moApr 2025

Bengaluru

As a Technical Specialist, I excel in applying ITIL frameworks and leveraging ITSM tools like ServiceNow and Zendesk to optimize IT service management. My role is pivotal in managing service restoration processes during major global incidents, ensuring 100% resolution within service level agreements (SLAs). With a strong background in retail systems and POS technologies, I bring robust troubleshooting and problem-solving skills to every challenge. My expertise also spans DCN processing, AS400 systems, Active Directory, Cisco Meraki, RDC and BI Dashboard. Coupled with my strong communication and team leadership abilities, I effectively lead projects, conduct thorough ticket queue audits, and drive continuous improvements in system performance
Capgemini
Sep 20221 yr 8 mosApr 2024

Bengaluru, Karnataka, India

Capgemini
Apr 20223 mosJun 2022

Mangaluru, Karnataka, India

Aug 20212 mosSep 2021

Aishwarya’s AI Stack

Microsoft Copilot
Microsoft Copilot

Education

Sahyadri College of Engineering & Management

Bachelor of Engineering - BE, Information Science

Sahyadri College of Engineering & Management

20184 yrs2022

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Headline

Associate Consultant at Capgemini

About

As a Technical Specialist, I excel in applying ITIL frameworks and leveraging ITSM tools like ServiceNow and Zendesk to optimize IT service management. My role is pivotal in managing service restoration processes during major global incidents, ensuring 100% resolution within service level agreements (SLAs). With a strong background in retail systems and POS technologies, I bring robust troubleshooting and problem-solving skills to every challenge. My expertise also spans DCN processing, AS400 systems, Active Directory, Cisco Meraki, RDC and BI Dashboard. Coupled with my strong communication and team leadership abilities, I effectively lead projects, conduct thorough ticket queue audits, and drive continuous improvements in system performance.

Location

Mangaluru

AI stack

Microsoft Copilot

Work experience

Associate Consultant at Capgemini, Apr 2025 - Present · 1 yr 6 mos, Bengaluru, Karnataka, India, EMEA Co-ordinator

Senior Analyst at Capgemini, Apr 2024 - Apr 2025 · 1 yr 1 mo, Bengaluru, As a Technical Specialist, I excel in applying ITIL frameworks and leveraging ITSM tools like ServiceNow and Zendesk to optimize IT service management. My role is pivotal in managing service restoration processes during major global incidents, ensuring 100% resolution within service level agreements (SLAs). With a strong background in retail systems and POS technologies, I bring robust troubleshooting and problem-solving skills to every challenge. My expertise also spans DCN processing, AS400 systems, Active Directory, Cisco Meraki, RDC and BI Dashboard. Coupled with my strong communication and team leadership abilities, I effectively lead projects, conduct thorough ticket queue audits, and drive continuous improvements in system performance

Analyst at Capgemini, Sep 2022 - Apr 2024 · 1 yr 8 mos, Bengaluru, Karnataka, India

Intern at Capgemini, Apr 2022 - Jun 2022 · 3 mos, Mangaluru, Karnataka, India

Cyber Security and Ethical Hacking at Dlithe Consultancy Services Pvt Ltd, Aug 2021 - Sep 2021 · 2 mos

Education

Bachelor of Engineering - BE, Information Science, Sahyadri College of Engineering & Management

Aishwarya Kodgi A - Associate Consultant in Mangaluru | Tal