Headline

Senior Technical Consultant at SRAM/Sphyrna LLP| JIRA | Confluence | SaaS | SQL | XML | SPLUNK | Cloud Computing | Service Now | LINUX | Zendesk | AWS | UAT | iOS | Android | Testing

About

SRAM and Sphyrna benefit from contributions in technical support and customer experience, leveraging expertise in ticketing systems, bug tracking, and regression testing. With a Bachelor of Technology in Computer Engineering from MIT Moradabad, the professional brings a strong foundation in software testing and technical troubleshooting. Past experience at BigStep Technologies involved software testing and technical support, further refining problem-solving skills. The blend of practical skills and academic background supports effective collaboration in resolving complex technical challenges.

Location

Bengaluru

AI stack

claude code

claude

gemini

ChatGPT

Gamma

GroqCloud

Work experience

Senior Technical Support Representative at SRAM, Apr 2024 - Present · 2 yrs 7 mos, Bengaluru, Karnataka, India

Senior Technical Support Engineer at Sphyrna, Apr 2024 - Present · 2 yrs 7 mos, Bengaluru, Karnataka, India

Software Test and Technical Support Engineer at BigStep Technologies, Jan 2022 - Mar 2024 · 2 yrs 3 mos

Digital Marketing Intern at My Captain, May 2020 - Jul 2020 · 3 mos, Course councilor and social media marketing

Education

Bachelor of Technology - BTech, Computer Engineering, Mit Moradabad