Headline

Architect @ Salesforce | Solution Architecture | Engineering & People Leadership | Enterprise CRM | Agentforce Advisory | Data Cloud | ex-PwC | ex-Accenture

About

As a Salesforce Solution Architect and Technical Delivery Manager at Accenture, I bring extensive experience in presales, scalable solution design, and technical delivery. With expertise in Sales, Service, Experience, and Revenue Cloud, I lead enterprise Salesforce implementations while ensuring compliance, scalability, and high performance. My role involves driving presales initiatives like RFP responses and client presentations to support business growth and develop tailored solutions that align with organizational goals. Over the course of my career, I have gained expertise in technical leadership, solution architecture, and agile methodologies. My work reflects a commitment to optimizing business operations, enhancing customer experiences, and delivering enterprise-grade Salesforce solutions. I aim to continue enabling organizations to achieve success by leveraging innovative approaches within the Salesforce ecosystem.

Location

Greater Bengaluru Area

AI stack

claude code

gemini

github copilot

claudecode

Figma Make

Glean

Work experience

Success Architect - Agentforce at Salesforce, Jul 2026 - Present · 3 mos, Bengaluru, Karnataka, India

Salesforce Solution Architect || Technical Delivery Manager @MYOB at Accenture, Sep 2024 - Aug 2026 · 2 yrs, ➢ Driving presales initiatives, including RFP responses, solutioning, and client presentations to support business growth. ➢ Collaborating with business stakeholders, development teams, and leadership to translate business needs into scalable and high-performing Salesforce solutions. ➢ Expertise in Sales, Service, Experience and Revenue Cloud, technical architecture, integrations, DevOps, and governance for large-scale implementations. ➢ Ensuring best practices, scalability, and compliance within the Salesforce ecosystem to optimize business operations and customer experiences. ➢ Leading end-to-end Salesforce solution design and technical delivery for a complex enterprise Salesforce implementation. ➢ Managing project delivery, including resource planning, risk management, and implementation roadmaps, ensuring on-time, high-quality execution. ➢ Played a people leadership role, mentoring resources, driving capability uplift, facilitating technical and delivery discussions, and supporting performance and growth discussions.

Solution Architect (Feature Owner) @Telstra at Accenture, Oct 2020 - Nov 2024 · 4 yrs 2 mos, Bangalore Urban, Karnataka, India, ➢ Supported pre-sales proposals and delivery planning, contributing to timeline acceleration, solution scalability, and revenue growth. ➢ Contributed to large-scale digital transformation programs, collaborating with executive stakeholders on roadmap planning, architecture governance, and solution strategy. ➢ Implemented CPQ and order lifecycle automation solutions improving pricing accuracy, order orchestration efficiency, and revenue process automation. ➢ Led enterprise integration delivery across middleware, financial systems, ERP platforms, and partner ecosystems ensuring seamless data synchronization and Lead-to-Cash continuity. ➢ Collaborated with CTO, CIO, and VP stakeholders on technology roadmaps, risk mitigation strategies, and enterprise solution design. ➢ Engineered scalable integrations with external systems using APIs, middleware, and event-driven architectures enabling resilient business process automation. ➢ Conducted architecture design reviews, code quality governance, performance tuning, and system optimization improving reliability and scalability. ➢ Architected scalable, high-performance Salesforce solutions with optimized data models, security frameworks, and platform governance standards. ➢ Led and scaled Salesforce delivery teams (25+ members), ensuring successful delivery solutions across multiple enterprise programs. ➢ Partnered with leadership on workforce planning, skill development strategies, and capability building initiatives. ➢ Oversaw agile delivery of multi-million-dollar Salesforce programs, driving end-to-end program execution, stakeholder alignment, and change management adoption. ➢ Designed and implemented CI/CD pipelines, coding standards, and DevOps governance frameworks ensuring consistent and high-quality releases. ➢ Led hiring, training, mentoring, and capability development initiatives improving team productivity and technical maturity.

Senior Salesforce Consultant at PwC, Sep 2018 - Oct 2020 · 2 yrs 2 mos, Bangalore, ➢ Designed and built Salesforce solutions based on business needs. ➢ Led project planning, effort estimation, and quality checks for smooth deployments. ➢ Developed and maintained scalable Salesforce systems to improve performance and reduce costs. ➢ Guided developers on best coding practices in Apex, Lightning, and integrations. ➢ Reviewed code, fixed issues, and improved system speed and reliability. ➢ Worked with teams to set up development processes, deployment pipelines, and coding standards. ➢ Served as Lead Developer across 5 SI implementations in 2.1 years, driving technical design and contributing to reusable accelerators and managed packages.

Application Development Analyst at Accenture, Mar 2015 - Sep 2018 · 3 yrs 7 mos, Bengaluru Area, India, ➢ Created key technical and functional documentation: Configuration Workbooks, Impact Analyses, and User Manuals ➢ Developed and deployed customized Salesforce solutions, ensuring they met client needs and business goals. ➢ Actively participated in client discussions, requirement gathering, and demos to align solutions with expectations. ➢ Provided technical guidance and training to end users and stakeholders for smooth adoption. ➢ Managed weekly project tracking and reporting, keeping clients updated on progress and addressing concerns.

Education

Bachelor of Technology (B.Tech.), Computer Science, National Institute of Technology Mizoram

XII, Mathematics and Computer Science, St. Mary's Inter College