---
title: "Aishwariya Kannan - Service Management Specialist in Greater Chennai Area | Tal"
description: "Meet Aishwariya Kannan, IT Service Manager | Production Support | ITIL | Incident & Problem Management | Application Support | SLA & KPI Management | Banking & Healthcare Domain based in Greater Chennai Area."
image: "https://tal.club/meet/aishwariya-kannan/share-image"
---

# Aishwariya Kannan on Tal

## Headline

IT Service Manager \| Production Support \| ITIL \| Incident & Problem Management \| Application Support \| SLA & KPI Management \| Banking & Healthcare Domain

## About

Experienced IT Service Management professional with 12\+ years of expertise in Application & Production Support, Incident Management, SLA/KPI Monitoring, Service Delivery, and Stakeholder Management across Banking, Telecom, and Healthcare domains\. Currently working as a Service Manager at TCS, managing IT operations, audit coordination, service continuity, and operational governance\. Strong experience in handling major incidents, problem management, production monitoring, and ensuring high customer satisfaction in enterprise environments\. Skilled in ITIL processes, ServiceNow, UNIX operations, reporting, and cross\-functional collaboration\. Passionate about driving operational excellence, improving service reliability, and delivering business\-focused IT support solutions\. Open to opportunities in IT Service Management, Production Support Leadership, Service Delivery, Incident Management, and IT Operations\.

## Location

Greater Chennai Area

## Work experience

Service Management Specialist at Tata Consultancy Services, Mar 2024 \- Present · 2 yrs 3 mos, Chennai, Lead day\-to\-day IT service operations ensuring consistent service delivery and SLA compliance Define, monitor, and report KPIs to senior stakeholders Act as primary SPOC during internal and external audits Coordinate audit evidence including incident, change, and problem records Own audit remediation actions and ensure timely closure of gaps Ensure IT Service Continuity Management \(ITSCM\) and DR readiness Collaborate with application, infrastructure, and governance teams

Senior Technical Support Executive at Tata Consultancy Services, Dec 2022 \- Present · 3 yrs 6 mos, Analyzing what is the root cause in all Lloyds bank Applications\. “Managed critical production incidents ensuring 98% SLA compliance\.” Do the basic troubleshooting in the Lloyds bank applications to resolve the issue\. First point of contact if there is an ongoing issue, outages or changes within Lloyds bank application that might affect to the Lloyds Agents or Employees\. Monitoring all ongoing tickets that has been reported and follow up the ticket to provide the solution\. Proactive monitoring and handling of job/process failures and other system incidents\. Handling customer related issue \. Familiarize with the applications/business process and production environment Own Incident Management, Problem Management etc\. Interact with the users/customers for tickets related to requests and incidents logged by the users to resolve them within the SLAs and to the users/customer satisfaction\. Report status on their request/incident at regular interval\. Handling reports of upcoming changes and approvals for the application\. Effectively maintained UNIX servers by doing health check tasks and cleaning up unwanted data\. Familar on Unix commands like ksh,cat,grep to get the details of the files and logs of the specific application and transaction

System Support Executive at Tata Consultancy Services, Jun 2019 \- Nov 2022 · 3 yrs 6 mos, To provide support for application usage to users and monitor the system supported\. Analyzing what is the root cause in all CITI Applications\. Do the basic troubleshooting in all CITI applications and report the issues on the support team and help them to determine what is the exact issue and resolve it\. Do the EOD/SOD report in all CITI application locations\. First point of contact if there is an ongoing issue, outages or changes within CITI application that might affect to the CITI Agents or Employees\. Monitoring all ongoing tickets that has been reported and follow up the ticket to the support team who handle the issue\. Proactive monitoring and handling of job/process failures and other system incidents\. Investigate any data quality related issues\. Familiarize with the applications/business process and production environment Own Incident Management, Problem Management etc\. Interact with the users/customers for tickets related to requests and incidents logged by the users to resolve them within the SLAs and to the users/customer satisfaction\. Report status on their request/incident at regular interval

Business Analyst at Tata Consultancy Services, Jul 2016 \- Feb 2018 · 1 yr 8 mos, Converting survey Excel data into visual form of charts and tables and present those in presentation files for enabling clients to take decisions in launching products in market\. Provide assistance to client consulting on any subjects requiring visuals\. Performing audit for the slides produced by the associates and ensuring a high quality delivery, elevating customer satisfaction, adherence to SLA’s\. Processing the custom requests and doing complex slides based on the client requirement\. Provide training and guidance for the new associate\. Monitoring new associate production as per Ramp up plan\. Auditing new associates production and providing timely feedback\.

PROCESS ASSOCIATIVE\-CLAIMS ADJUDICATION at Accenture, Jul 2013 \- Jun 2016 · 3 yrs, CHENNAI, 1\.Validating the Members data in terms of Age, Lifetime Maximum, payable limits and other specific Benefits with respect to the plan the member has chosen processes claims received by the Customer\. 2\.Involves accessing the Members' and Providers' Databases\.

Process Associate\-CLAIMS ADJUDICATION at Alp Consulting Ltd\., May 2012 \- Jul 2013 · 1 yr 3 mos, Chennai Area, India, 1\.Validating the billed diagnosis codes, procedure codes and other details of services done to release the payment which is determined by CMS \(Centers for Medicaid and Medicare Services\) 2\.\.Claim Types involved: Member submitted claims, MB General, Radiology, Laboratory, OOA Claims, Emergency Services, Anesthesiology Services, Inpatient and Outpatient Claims

## Education

Bachelor of Science \(B\.Sc\.\), Computer Science, Shankarlal Sundarbai shasun Jain college For women

maths, physics and chemistry, Computer Science, r\.k\.m sarada vidyalaya model hr sec school

[View the original profile](https://tal.club/meet/aishwariya-kannan)

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