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Aisha Hussain

Experienced 2nd Line Analyst | ITSM Professional

Manchester Area

8+ years of work experience

Novem
Oct 202510 mosPresent

Cheadle, England, United Kingdom

Stagecoach Group Limited
Dec 20246 mosMay 2025

Managing ITSM Tool (ManageEngine ServiceDesk Plus)
Stagecoach Group Limited
Jun 20196 yrsMay 2025

Sainsbury's
Apr 20181 yr 3 mosJun 2019

Manchester, England, United Kingdom

APS Group
Nov 20176 mosApr 2018

Cheadle, England, United Kingdom

FDM Group
Feb 20172 mosMar 2017

Greater Leeds Area

Education

The University of Salford

Bachelor's Degree, Computer Science

The University of Salford

20124 yrs2016

Advanced Levels, OCR Level 3 Nationals in ICT, Maths

Whalley Range Sixth Form

20102 yrs2012

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Headline

Experienced 2nd Line Analyst | ITSM Professional

Location

Manchester Area

Work experience

Service Desk Engineer at Novem, Oct 2025 - Present · 10 mos, Cheadle, England, United Kingdom

IT Service Desk 2nd Line Analyst, ITSM Tooling Administration & Improvements at Stagecoach Group Limited, Dec 2024 - May 2025 · 6 mos, Managing ITSM Tool (ManageEngine ServiceDesk Plus)

IT Service Desk 1st & 2nd Line Analyst at Stagecoach Group Limited, Jun 2019 - May 2025 · 6 yrs

Service Desk Junior Analyst at Sainsbury's, Apr 2018 - Jun 2019 · 1 yr 3 mos, Manchester, England, United Kingdom

Logistics Support Administrator at APS Group, Nov 2017 - Apr 2018 · 6 mos, Cheadle, England, United Kingdom

Technical Trainee at FDM Group, Feb 2017 - Mar 2017 · 2 mos, Greater Leeds Area

Education

Bachelor's Degree, Computer Science, The University of Salford

Advanced Levels, OCR Level 3 Nationals in ICT, Maths, Whalley Range Sixth Form

Aisha Hussain - Service Desk Engineer in Manchester Area | Tal