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Ahron Teldhune

Technical Lead - NOC Virtualization TEAM.

Pune Division

11+ years of work experience

ConnectWise
Jul 20242 yrs 1 moPresent

On-site

ConnectWise
Feb 20195 yrs 9 mosOct 2024

Remote

❖ Working as the last point of escalation on end-to-end configuration Projects, Critical and High Impact Service Requests, Tickets on Windows Virtualization and Windows Clustering moving them towards resolution in a streamlined and timely manner. ❖ Working towards resolving live escalations from L1 / L2 / L3 /L4 being the last point of escalation for Windows Technologies including Hyper-V and Windows Clustering. ❖Delivering process-specific trainings on Windows, Hyper-V and Windows Clustering to improve TEAM efficiency. ❖Working on VMWAre Projects, Service Requests and Tickets as a part of the Virtualization Team and moved them towards resolution in a timely manner. ❖Conducting triages and designing knowledge roadmaps for individual set of technicians. ❖Contributing towards automation for Hyper-V and Clustering. ❖Performing Audits for cases worked upon by L1 / L2 / L3 and providing appropriate feedbacks on technical and managerial front for efficient troubleshooting and case management.
Jul 20188 mosFeb 2019

Pune District, Maharashtra, India

❖ I am spearheading a team of 15 Engineers to reduce the Incident count overseeing the development & maintenance of various validation and specialized tools, handling comprehensive issues, analysis and solution development for requirements while contributing to the success of the team by prioritizing tasks and delivering project on time. ❖Worked on Critical and High Impact cases and move them towards resolution in a timely manner. ❖Designed TL, T2 and SME KRA and built Process Guidelines for the same. ❖Worked extensively on streamlining the Escalation Process and knowledge sharing. ❖Added valuable content in terms of Knowledge Base articles for Microsoft Database to help resolve unique cases.
Mar 20162 yrs 5 mosJul 2018

Pune/Pimpri-Chinchwad Area

❖ In addition to the roles of Technical Lead, work closely with the Managers for resource management and hiring process. ❖Groomed the newly promoted Technical Leads and Escalation Engineers. ❖Internal screening for Subject Matter experts and Escalation Engineers. ❖Planed and implemented the SME projects for Setup LOB after identifying engineers and their SME topics.
Nov 20141 yr 4 mosFeb 2016

Pune/Pimpri-Chinchwad Area

❖Assist and review cases of the Engineers working on the SETUP technologies and provide action plans to resolve them faster. ❖Discuss and learn new technologies with Microsoft Support Leads and relay the knowledge among the team. ❖Deliver case triages and presentations to share knowledge with other Engineers.

Ahron’s AI Stack

anthropic apis
anthropic apis
claude code
claude code
claude
claude
deepseek
deepseek
gemini
gemini
langchain
langchain
openai
openai
perplexity
perplexity

Education

Pimpri Chinchwad Education Trust'S. Pimpri Chinchwad College Of Engineering

Bachelor of Engineering - BE, Electronics and Telecommunications

Pimpri Chinchwad Education Trust'S. Pimpri Chinchwad College Of Engineering

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Headline

Technical Lead - NOC Virtualization TEAM.

About

Experienced Technical Lead with 14+ years of expertise in Hyper-V and VMWare Virtualization, Azure, Clustering and Windows Operating Systems. Enthusiastic and Structured Worker seeking opportunities to excel in cloud technologies. As an accomplished professional with 14+ years of experience, my expertise lies in Windows Server technologies specifically Virtualization platforms like Hyper-V and VMWare Virtualization, Azure, and Failover Clustering. I possess a strong understanding of cloud technologies, ensuring efficient and optimized systems for clients. Known for my enthusiasm and structured approach, I am eager to contribute my skills to new projects and excel in cloud technologies. Throughout my career, I have consistently demonstrated my ability to deliver robust solutions, resulting in increased client satisfaction and operational success. I am now actively seeking opportunities to leverage my knowledge and expertise in cloud technologies, offering dedication, adaptability, and a commitment to deliver exceptional results.

Location

Pune Division

AI stack

anthropic apis

claude code

claude

deepseek

gemini

langchain

openai

perplexity

Work experience

Technical Lead at ConnectWise, Jul 2024 - Present · 2 yrs 1 mo, On-site

Senior Technical Support Engineer – L4 - NOC Virtualization TEAM. at ConnectWise, Feb 2019 - Oct 2024 · 5 yrs 9 mos, Remote, ❖ Working as the last point of escalation on end-to-end configuration Projects, Critical and High Impact Service Requests, Tickets on Windows Virtualization and Windows Clustering moving them towards resolution in a streamlined and timely manner. ❖ Working towards resolving live escalations from L1 / L2 / L3 /L4 being the last point of escalation for Windows Technologies including Hyper-V and Windows Clustering. ❖Delivering process-specific trainings on Windows, Hyper-V and Windows Clustering to improve TEAM efficiency. ❖Working on VMWAre Projects, Service Requests and Tickets as a part of the Virtualization Team and moved them towards resolution in a timely manner. ❖Conducting triages and designing knowledge roadmaps for individual set of technicians. ❖Contributing towards automation for Hyper-V and Clustering. ❖Performing Audits for cases worked upon by L1 / L2 / L3 and providing appropriate feedbacks on technical and managerial front for efficient troubleshooting and case management.

Senior Technical Support Advisor at CONVERGYS INDIA SERVICES PRIVATE LIMITED, Jul 2018 - Feb 2019 · 8 mos, Pune District, Maharashtra, India, ❖ I am spearheading a team of 15 Engineers to reduce the Incident count overseeing the development & maintenance of various validation and specialized tools, handling comprehensive issues, analysis and solution development for requirements while contributing to the success of the team by prioritizing tasks and delivering project on time. ❖Worked on Critical and High Impact cases and move them towards resolution in a timely manner. ❖Designed TL, T2 and SME KRA and built Process Guidelines for the same. ❖Worked extensively on streamlining the Escalation Process and knowledge sharing. ❖Added valuable content in terms of Knowledge Base articles for Microsoft Database to help resolve unique cases.

Senior Technical Lead at CONVERGYS INDIA SERVICES PRIVATE LIMITED, Mar 2016 - Jul 2018 · 2 yrs 5 mos, Pune/Pimpri-Chinchwad Area, ❖ In addition to the roles of Technical Lead, work closely with the Managers for resource management and hiring process. ❖Groomed the newly promoted Technical Leads and Escalation Engineers. ❖Internal screening for Subject Matter experts and Escalation Engineers. ❖Planed and implemented the SME projects for Setup LOB after identifying engineers and their SME topics.

Technical Lead at CONVERGYS INDIA SERVICES PRIVATE LIMITED, Nov 2014 - Feb 2016 · 1 yr 4 mos, Pune/Pimpri-Chinchwad Area, ❖Assist and review cases of the Engineers working on the SETUP technologies and provide action plans to resolve them faster. ❖Discuss and learn new technologies with Microsoft Support Leads and relay the knowledge among the team. ❖Deliver case triages and presentations to share knowledge with other Engineers.

Education

Bachelor of Engineering - BE, Electronics and Telecommunications, Pimpri Chinchwad Education Trust'S. Pimpri Chinchwad College Of Engineering