Headline

Principal & Staff TPM | Chief of Staff | CISSP, CISM, PMP | IIT Delhi | Forward Deployed (FDE), GTM & Harness | FinOps, GitOps, RevOps, SRE & Platform | MLOps, AIOps & Agentic AI | DevSecOps & Post-Quantum Cryptography

About

Strategic Technology Leader | Senior Technical Program Manager | Platform Product Strategy Senior Technical Program Manager and cloud operations leader driving impact at the intersection of AI innovation, platform engineering, and global-scale program execution. Leveraging enterprise leadership across Cisco and Microsoft, I govern platform delivery, SRE deployment, and cross-functional execution to scale secure, autonomous architectures. As a strategic partner to global leaders, I bridge the gap between executive vision and technical delivery. I direct multi-cloud strategies (AWS, Azure, GCP) and establish data-driven Jira governance frameworks providing leadership absolute transparency into system health, operational risks, and organizational velocity. Core Value Pillars Financial Stewardship & FinOps: Manage a $150K+ monthly multi-cloud budget. My fiscal governance cuts cloud waste, ensuring large-scale infrastructure initiatives drive P&L growth and organizational leverage. Operational Scale & SRE Delivery: Replace manual bottlenecks with resilient workflows. Leading global incident command centers and SRE frameworks, I accelerate throughput and ensure mission-critical reliability, leveraging Python and REST APIs to validate architectural shifts. Security & AI Governance: Direct complex multi-cloud migrations with Zero-Trust perimeters. My strategies enforce strict AI governance, establishing the operational runway for CISO-tier enterprise risk stewardship. Signature Initiative: Incident Management Transformation Spearheaded a complex infrastructure migration from PagerDuty to Splunk On-Call across the entire Webex Contact Center organization. Strategic Framework: Engineered an assessment framework capturing critical metadata across all services, ensuring zero operational blind spots. Cross-Functional Orchestration: Bridged silos across distributed SRE and software engineering teams for unified delivery. Technical Execution: Directed cloud engineers in developing automated migration scripts and rigorous Methods of Procedure (MOPs). Executive Management: Proactively mitigated technical blockers and managed leadership expectations to ensure a seamless rollout. Core Competencies Leadership: Technical Program Management (TPM), Platform Product Strategy, Cross-Functional Scaling Domains: Multi-Cloud Architecture (AWS, Azure, GCP), Cloud FinOps, AI Security, Kubernetes Tech & Ops: SRE & Incident Command, Python, REST APIs, System Health Validation

Location

Greater Bengaluru Area

AI stack

antigravity

claude code

codex

deepseek

gemini

ChatGPT

Work experience

Senior Technical Program Manager at Cisco, Sep 2026 - Present · 2 mos, Remote, Operating as a strategic partner to global leaders and engineering directors, I drive the execution of complex SRE and platform engineering portfolios. I bridge the gap between executive vision and technical delivery by building data-driven Jira governance frameworks that give leadership absolute transparency into system health, operational risks, and organizational velocity. Functioning at the intersection of Technical Program Management and Platform Product Strategy, I oversee critical infrastructure operations—from multi-cloud FinOps to Kubernetes performance. I remain technically grounded, actively reviewing Python and REST API scripts to validate architectural shifts. By aligning distributed teams around strict service quality targets, I act as a force multiplier ensuring engineering initiatives scale without friction. Signature Initiative: Enterprise Incident Management Transformation Spearheaded a complex infrastructure migration from PagerDuty to Splunk On-Call across the entire Webex Contact Center organization. Strategic Framework: Engineered an assessment framework capturing critical metadata across all services, ensuring zero operational blind spots. Cross-Functional Orchestration: Bridged silos across distributed SRE and software teams to ensure unified delivery and strict alignment on service targets. Technical Execution: Directed cloud engineers in developing automated migration scripts and established rigorous Methods of Procedure (MOPs). Executive Management: Proactively mitigated high-level risks and technical blockers, ensuring a seamless rollout with minimal effort required from individual engineering teams. Core Competencies: Domains: Platform Engineering, SRE, Multi-Cloud (AWS, GCP, Azure), FinOps, Kubernetes Leadership: Technical Program Management, Product Strategy, Global Stakeholder Management Technical & Ops: Python, REST APIs, System Health Assessment, Incident Management Automation

Technical Program Manager at BayOne Solutions, Aug 2025 - Present · 1 yr 3 mos, Bengaluru, Consulting Client: Cisco

Program Manager at Cisco, Aug 2025 - Sep 2026 · 1 yr 2 mos, Hybrid, As a results-driven Program Manager, I orchestrate the execution of a complex portfolio focused on achieving SRE Alignment across global, cross-functional teams. I leverage Scrum methodologies to govern and drive initiatives targeting Service Quality and Resiliency, ensuring smooth delivery aligned with Cisco's vision. My core responsibility is leading strategic programs to optimize costs and resources (Optimization), including enhancing monitoring and Observability systems. This leadership drives operational excellence, transforming technical improvements into measurable business growth and an inclusive future for all.

Escalation Program Manager for Apps and Infra Partner Delivery at Microsoft, Dec 2023 - Sep 2024 · 10 mos, Bengaluru · Hybrid, Escalation Program Manager Client: Microsoft | (Promoted from Escalation Engineer within 2 months) ​Overview Strategic TPM and operational leader managing high-severity cloud infrastructure escalations across Azure Core and Windows. Acted as a direct partner to global leadership, bridging technical execution with strategic business objectives to protect executive bandwidth and drive operational scaling. ​Key Initiatives & Impact ​Executive Escalation Management: Directed the rapid resolution of 500+ critical business escalations. Partnered directly with Microsoft’s Global Site Head, Worldwide Leaders, and Senior Delivery Managers to triage risks, maintaining a strict <24-hour resolution SLA and shielding senior leadership from operational bottlenecks. ​Process Optimization & Scaling: Overhauled cross-functional change management and delivery workflows. Reduced project delivery delays by 35%, boosted team productivity by 80%, and generated $100,000 in direct operational savings. ​Strategic Program Delivery: Led 15+ complex cloud architecture projects across Azure, AWS, and GCP. Consistently surpassed delivery deadlines and achieved a 97% client satisfaction rating by aligning engineering outputs with organizational vision. ​Data-Driven Security & AI: Bridged DevOps and Data functions to translate 2TB+ of operational telemetry into actionable insights for leadership. Embedded cybersecurity and AI frameworks into cloud deployments, averting 7 potential data breaches and driving a 25% systemic efficiency gain.

Escalation Program Manager at Teamware Solutions, Oct 2023 - Sep 2024 · 1 yr, Bengaluru, CLIENT: Microsoft India private limited.

Escalation Engineer at Microsoft, Oct 2023 - Dec 2023 · 3 mos, Bengaluru · Hybrid, Managed Azure and Windows projects across the APAC region, collaborating with global leaders and technical advisors. Oversaw DevOps, networking, VM, and storage, ensuring seamless cloud operations. - Designed scalable architectures to optimize security, billing, and performance. Spearheaded cloud migrations, improving efficiency and reducing costs significantly.

Operations Lead | Senior Escalation Engineer at Concentrix, Dec 2021 - Feb 2023 · 1 yr 3 mos, Hybrid, Lead Operations / Senior Escalation Engineer * Tier 3/4 Technical Escalations: Resolved business-critical cases for Microsoft Exchange (Online & NA On-Premise databases, connectivity, and mail flow), spearheading technical triage, bug fixes, and patch deployments. * Cloud Architecture & Migrations: Executed large-scale on-premise to Azure migrations (Azure Stack, Databricks, Office), ensuring zero data loss, continuous data integrity, and strict regulatory compliance. * Infrastructure Automation: Designed and deployed robust CI/CD pipelines, driving deep security analysis and automated infrastructure optimization to support advanced engineering workflows. * Enterprise Engineering Alignment: Partnered directly with key enterprise clients to resolve complex technical issues, translating feedback into product direction and evaluating new technologies to accelerate deployment.

Escalation Engineer at Concentrix, Jan 2021 - Nov 2021 · 11 mos, Remote, Handles only Business Critical cases (Tier 3) for Microsoft Exchange databases, connectivity and mail flow and exchange online. On-Premise across the LOB for the NA region only. Participation in Microsoft Technical Triage's, Testing and evaluating new technologies. Bug Fixes and Deploy Patches.

Senior Engineer at Concentrix, Aug 2020 - Dec 2020 · 5 mos, Remote, Handles only Business Critical cases (Tier 2) for Microsoft Exchange Databases, connectivity and mail flow. On-Premise across the LOB for the NA region only. Participation in Microsoft Technical Triage's, Testing and evaluating new technologies. Bug Fixes and Deploy Patches.

Education

Chief Technology officer Programme, C executive leadership Training, Indian Institute of Technology, Delhi

Doctorate of Business Administration, Artificial intelligence and Machine learning, Walsh College