Headline

Senior MFT Engineer | Enterprise Managed File Transfer | Cleo Harmony | IBM Sterling Integrator | SFTP | AS2 | FTPS | GSFTP | HA/DR | Security | SLA | MTTR Reduction

About

Senior Managed File Transfer (MFT) Engineer with 9.5+ years of experience operating and stabilizing enterprise-grade file transfer platforms in high-volume, regulated environments. I specialize in enterprise MFT platforms including Cleo Harmony and IBM Sterling Integrator, supporting secure file transfers using SFTP, AS2, FTPS, and GSFTP across on-prem and cloud-integrated architectures (Azure Blob and AWS S3). My work focuses on platform reliability, security, and scale, including HA and DR operations, encryption and certificate lifecycle management, SLA adherence, and MTTR reduction for business-critical integrations handling multi-terabyte daily transfers. Currently working as an MFT SME at HCLTech, owning production MFT platforms, partner onboarding, platform upgrades, vulnerability remediation, and incident escalation with a strong focus on stability and compliance. Targeting Senior MFT Engineer, Lead MFT Engineer, or MFT SME roles within enterprise environments where platform ownership and reliability matter more than ticket volume.

Location

Hyderabad

Work experience

Senior MFT Engineer / MFT SME at HCLTech, Jul 2020 - Present · 5 yrs 11 mos, Hyderabad, Telangana, India, Own enterprise Managed File Transfer platforms built on Cleo Harmony and IBM Sterling Integrator, supporting 24x7 production workloads across HA and DR environments. Design and govern secure trading partner onboarding using SFTP, AS2, FTPS, and GSFTP, reducing onboarding turnaround time by 25%. Engineer PGP encryption, MDN handling, and digital certificate lifecycle processes, including renewals and rotations, to maintain audit readiness. Support and optimize 2.5+ TB per day of inbound and outbound file transfers with retry, restart, and recovery mechanisms to meet 98%+ SLA compliance. Lead MFT platform upgrades, patching, and CVE remediation initiatives to reduce security exposure and ensure platform stability. Reduce MFT-related MTTR by 30–40% through improved monitoring, alerting thresholds, SOPs, and root cause analysis. Act as escalation point for high-impact MFT incidents, delivering permanent architectural fixes rather than repeated operational workarounds.

Senior Technical Services Engineer at TSI - Transworld Systems Inc., Jun 2019 - Jun 2020 · 1 yr 1 mo, Bangaon, West Bengal, India, Supported enterprise access and authentication systems used by backend and integration platforms. Automated provisioning workflows, reducing manual effort by 35% and improving audit readiness. Resolved Tier 2 authentication and access policy issues impacting application and integration services.

Technical Support Specialist at CONCENTRIX DAKSH SERVICES INDIA PRIVATE LIMITED, May 2018 - Jun 2019 · 1 yr 2 mos, Bangaon, West Bengal, India, Supported enterprise systems, access controls, and internal audit activities. Built a strong foundation in incident handling, system stability, and operational discipline.

Desktop Support Specialist at Aspire Knowledge And Skills, Apr 2016 - Apr 2018 · 2 yrs 1 mo, Gulbarga Karnataka India

Education

Bachelor's degree (B.Sc), Physics, Maths, Computer Science, Gulbarga University

PUC II, Science, Shree Guru institute