Headline

Product Operations Associate | Fintech Operations | Customer Experience | Fraud & Risk Operations | Ticketing & Escalations | Banking Operations

About

I’m a Product Operations professional with hands-on experience in fintech, customer operations, banking workflows, ticketing, escalations and fraud-related case handling. At slice, I started in Chat Operations handling 150–200+ customer interactions per day, while maintaining strong CSAT, quality and productivity. I was then given additional responsibilities in voice/callback support, handling 100+ calls per day, before progressing to the Ticketing & Escalations team, where I currently manage 150+ tickets daily. My experience includes: • Banking and account-related issue resolution • Ticketing, email and escalation management • Chargebacks and account servicing • Fraud-related cases and unauthorized transactions • KYC & AML processes • Voice, chat and customer support operations • Cross-functional coordination and case resolution I enjoy solving problems, handling high-volume operations and taking ownership of customer issues from start to resolution. I’m growth-oriented and committed to continuously learning, upskilling, taking on new challenges, and growing both professionally and personally while contributing meaningfully to the organization. I’m open to opportunities across Product Operations, Business Operations, Fintech Operations, Customer Operations and related roles where I can contribute, learn and take on greater responsibility. Always open to connecting with recruiters and professionals in these areas.

Location

Bengaluru

AI stack

claude code

deepseek

elevenlabs

gemini

openai

Adobe Firefly

Work experience

Ticket Operations Specialist at slice, Jun 2026 - Present · 4 mos, Bengaluru, Karnataka, India, * Manage and resolve customer queries through email support, ensuring timely and effective issue resolution. * Investigate and handle customer concerns, providing accurate solutions while maintaining a high standard of customer satisfaction. * Review, analyze, and process fraud-related cases, identifying suspicious activities and taking appropriate actions in line with company policies. * Collaborate with cross-functional teams to escalate complex issues and ensure seamless customer support. * Maintain detailed records of customer interactions, case investigations, and resolutions to support operational efficiency and compliance. * Focus on delivering a positive customer experience while minimizing operational risks and preventing fraudulent activities.

Product operation at slice, Jun 2025 - Present · 1 yr 4 mos, Bangalore Urban, Karnataka, India, • Manage banking operations and customer experience workflows for savings account and transaction-related processes. • Handle inbound and outbound interactions through calls, chat support, and Freshdesk ticket management while ensuring timely issue resolution. • Resolve escalations related to onboarding, account verification, transactions, and operational concerns while maintaining SLA standards. • Support fraud-monitoring processes by identifying suspicious account activity and assisting with operational investigations. • Coordinate with cross-functional teams to improve workflow efficiency and enhance customer journey outcomes. • Utilize operational tools and reporting systems to maintain tracking accuracy, documentation, and resolution efficiency. • Maintain productivity and operational quality in high-volume environments while ensuring a seamless user experience.

Video Editor at Snell Productions, Jan 2024 - May 2025 · 1 yr 5 mos, India, • Edited long-form and short-form content for social media campaigns, promotional content, and digital platforms. • Created motion graphics, transitions, subtitles, and visual effects to improve storytelling and audience engagement. • Produced high-volume video content under tight deadlines while maintaining creative quality and consistency. • Optimized pacing, hooks, and retention-focused edits for Instagram Reels, YouTube Shorts, and branded content. • Managed audio syncing, color correction, and final rendering for professional-quality delivery. • Collaborated with clients and creative teams to deliver visually engaging content aligned with brand goals.

Retail Salesperson at CaratLane - A Tanishq Partnership, Oct 2023 - Dec 2023 · 3 mos, India, • Assisted customers with product recommendations and ensured a professional in-store experience. • Supported sales operations through product presentations, customer engagement, and inventory coordination. • Developed communication, client interaction, and relationship-building skills in a fast-paced retail environment. • Collaborated with team members to maintain operational efficiency and improve customer satisfaction. • Gained hands-on exposure to sales processes, customer handling, and luxury retail operations.

Education

Bachelor of Business Administration, Business Administration and Management, General, CMR University

International Indian School, Dammam