---
title: "Agrima Rathore - Senior Account Manager in Bengaluru | Tal"
description: "Meet Agrima Rathore, Senior CSM & Account Manager | Scaling SaaS Revenue & Retention | Built 0→1 CS Functions | AI-First Operator | US & India Markets based in Bengaluru. AI stack includes claude code, n8n, and notion."
image: "https://tal.club/meet/agrima/share-image"
---

# Agrima Rathore on Tal

## Headline

Senior CSM & Account Manager \| Scaling SaaS Revenue & Retention \| Built 0→1 CS Functions \| AI\-First Operator \| US & India Markets

## About

I build customer success functions that drive revenue — not just manage relationships\. Over 7 years, I've taken CS and account management from zero to structured: hiring and leading 20\+ person teams, writing playbooks from scratch, and owning enterprise portfolios worth $1\.2M ARR\. Most recently at Zentist \(AI/SaaS, SF\-based/remote\), I managed the firm's largest account and sustained 104% NRR in a tough market\. What I bring: → Built CS departments from 0→1 — hiring, playbooks, onboarding systems → Revenue\-first mindset: I own NRR, expansion, and churn, not just satisfaction scores → US enterprise experience \+ B1/B2 visa for in\-person client work → AI\-native operator: I automate manual overhead using Make\.com and Zapier to keep teams focused on high\-value work Currently looking for Senior CSM, Senior AM, Lead CSM roles at SaaS companies where retention and expansion are core to growth\. Core Stack: Make\.com · Zapier · Salesforce · Zoho · Jira · Notion

## Location

Bengaluru

## AI stack

claude code

n8n

notion

obsidian

Wispr Flow

Zapier

## Work experience

Senior Account Manager at Zentist, Dec 2024 \- Feb 2026 · 1 yr 3 mos, United States, I joined Zentist to manage a portfolio of US dental enterprise accounts — and ended up owning the firm's largest\. What started as account management quickly became something closer to implementation leadership: building structured rollout plans, coordinating across product and engineering, and figuring out how to drive adoption for a technical product with non\-technical users\. \- Owned 15 mid\-market and enterprise accounts \(\~$1\.2M ARR\), including the firm's largest \- Sustained 104% NRR by identifying underutilised expansion levers in mature accounts \- Led end\-to\-end implementation planning — phased rollouts, cross\-functional coordination, structured project plans \- Flew to the US for the Annual RCM Bootcamp; used in\-person relationship building to win back a Tier\-1 client Holds a US B1/B2 visa — have worked US timezone hours remotely from Bangalore throughout

Account Manager at Zentist, Aug 2023 \- Dec 2024 · 1 yr 5 mos

Founding Member \(Head Ops & Strategy\) at Crib, Apr 2022 \- Jul 2023 · 1 yr 4 mos, Bengaluru, Crib was my first leadership role and the one I'm most proud of\. I was the first CS hire with no playbook, no tooling, no team\. I built it all from scratch while the product was still finding its feet\. \- Designed onboarding from zero — went on\-site with operators, mapped their paper\-based systems, and worked directly with the CTO to ship an in\-app onboarding flow \- Hired and trained 10\+ across CS, support, field sales, and ops \- Redesigned the revenue model from transaction\-cut to subscription — built tiered plans, validated pricing with operators, and led the monetisation launch \- Personally converted 66% of the free user base to paid, contributing directly to the seed round close \- Onboarded 200\+ operators processing ₹6Cr\+ monthly rent for 10,000\+ tenants

Manager, Growth and Strategy at Exly, Oct 2020 \- Dec 2021 · 1 yr 3 mos

Business and Experience Associate at Exly, Dec 2019 \- Oct 2020 · 11 mos

Partnership Associate at Give, Apr 2019 \- Dec 2019 · 9 mos, Gurgaon, Haryana, India

Campaign Manager at Josh Talks, May 2018 \- Apr 2019 · 1 yr, Gurgaon, Haryana, India

## Education

Bachelor of Arts, Political Science and Government, Delhi University

[View the original profile](https://tal.club/meet/agrima)

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