Headline

Senior CSM & Account Manager | Scaling SaaS Revenue & Retention | Built 0→1 CS Functions | AI-First Operator | US & India Markets

About

I build customer success functions that drive revenue — not just manage relationships. Over 7 years, I've taken CS and account management from zero to structured: hiring and leading 20+ person teams, writing playbooks from scratch, and owning enterprise portfolios worth $1.2M ARR. Most recently at Zentist (AI/SaaS, SF-based/remote), I managed the firm's largest account and sustained 104% NRR in a tough market. What I bring: → Built CS departments from 0→1 — hiring, playbooks, onboarding systems → Revenue-first mindset: I own NRR, expansion, and churn, not just satisfaction scores → US enterprise experience + B1/B2 visa for in-person client work → AI-native operator: I automate manual overhead using Make.com and Zapier to keep teams focused on high-value work Currently looking for Senior CSM, Senior AM, Lead CSM roles at SaaS companies where retention and expansion are core to growth. Core Stack: Make.com · Zapier · Salesforce · Zoho · Jira · Notion

Location

Bengaluru

AI stack

claude code

n8n

notion

obsidian

Wispr Flow

Zapier

Work experience

Senior Account Manager at Zentist, Dec 2024 - Feb 2026 · 1 yr 3 mos, United States, I joined Zentist to manage a portfolio of US dental enterprise accounts — and ended up owning the firm's largest. What started as account management quickly became something closer to implementation leadership: building structured rollout plans, coordinating across product and engineering, and figuring out how to drive adoption for a technical product with non-technical users. - Owned 15 mid-market and enterprise accounts (~$1.2M ARR), including the firm's largest - Sustained 104% NRR by identifying underutilised expansion levers in mature accounts - Led end-to-end implementation planning — phased rollouts, cross-functional coordination, structured project plans - Flew to the US for the Annual RCM Bootcamp; used in-person relationship building to win back a Tier-1 client Holds a US B1/B2 visa — have worked US timezone hours remotely from Bangalore throughout

Account Manager at Zentist, Aug 2023 - Dec 2024 · 1 yr 5 mos

Founding Member (Head Ops & Strategy) at Crib, Apr 2022 - Jul 2023 · 1 yr 4 mos, Bengaluru, Crib was my first leadership role and the one I'm most proud of. I was the first CS hire with no playbook, no tooling, no team. I built it all from scratch while the product was still finding its feet. - Designed onboarding from zero — went on-site with operators, mapped their paper-based systems, and worked directly with the CTO to ship an in-app onboarding flow - Hired and trained 10+ across CS, support, field sales, and ops - Redesigned the revenue model from transaction-cut to subscription — built tiered plans, validated pricing with operators, and led the monetisation launch - Personally converted 66% of the free user base to paid, contributing directly to the seed round close - Onboarded 200+ operators processing ₹6Cr+ monthly rent for 10,000+ tenants

Manager, Growth and Strategy at Exly, Oct 2020 - Dec 2021 · 1 yr 3 mos

Business and Experience Associate at Exly, Dec 2019 - Oct 2020 · 11 mos

Partnership Associate at Give, Apr 2019 - Dec 2019 · 9 mos, Gurgaon, Haryana, India

Campaign Manager at Josh Talks, May 2018 - Apr 2019 · 1 yr, Gurgaon, Haryana, India

Education

Bachelor of Arts, Political Science and Government, Delhi University