--- title: "Agni Sankar Chakraborty - Lead Technical Consultant in Kolkata | Tal" description: "Meet Agni Sankar Chakraborty, Lead Technical Consultant @ Razorpay | Driving Technical Solutions and Customer Satisfaction based in Kolkata. AI stack includes anthropic apis, claude code, and claude." image: "https://tal.club/meet/agni-sankar-chakraborty/share-image" --- # Agni Sankar Chakraborty on Tal ## Headline Lead Technical Consultant @ Razorpay \| Driving Technical Solutions and Customer Satisfaction ## About As Lead Technical Consultant at Razorpay, I lead a team of 25\+ consultants managing approximately 4,00 technical tickets monthly\. My role focuses on troubleshooting API integrations, webhooks, payment workflows, and plugins for merchants while collaborating with Engineering and Product teams to resolve complex technical issues\. Holding a PGDM in Business Analytics and Marketing from Globsyn Business School, I bring expertise in enterprise solution design, Postman API, and webhooks\. My goal is to bridge the gap between technology and business requirements, ensuring efficient solutions and seamless customer experiences\. ## Location Kolkata ## AI stack anthropic apis claude code claude gemini openai Zapier ## Work experience Lead Technical Consultant at Razorpay, Apr 2025 \- Present · 1 yr 7 mos, Bengaluru, Leading 25\+ Technical Consultants supporting approximately 4,000 technical tickets per month, driving ownership, productivity, SLA adherence, and escalation management\. \- Serve as a hands\-on technical point of contact for merchants, troubleshooting API integrations, webhooks, payment failures, authentication, plugins, and other integration issues through to resolution\. \- Conduct technical discussions with merchants and their developer teams to understand integration challenges, recommend solutions, and provide best\-practice guidance across Razorpay products\. \- Coordinate complex technical issues with Engineering, Product, and internal teams, driving investigation, resolution, and communication through to closure\. \- Introduced a fixed\-bucket ticket allocation model that reduced ticket ageing by 40%, improving workload predictability and operational efficiency\. \- Analyze recurring incidents and historical trends to identify root causes and drive preventive actions that reduce repeat technical issues\. \- Track team OKRs and operational metrics while driving consistent service quality and customer satisfaction\. \- Developed RazorDynamo, an AI\-assisted issue\-triaging solution used by Technical Consultants to improve identification and resolution of recurring technical issues\. Business Analyst at LeadSquared, Jul 2022 \- Mar 2025 · 2 yrs 9 mos, Bengaluru, \- Onboarded and supported 100\+ client accounts across India, ensuring smooth implementation, adoption, and value realization; contributed to a 30% improvement in CSAT and NPS scores\. \- Helped deploy advanced product capabilities, including chatbots and ULC webhooks, leveraging APIs, Node\.js, and SaaS CRM functionality to address client requirements\. \- Consulted with clients to understand business workflows and translated requirements into customized CRM solutions and technical implementations\. \- Automated critical processes such as admissions and reporting using APIs and webhooks, reducing manual effort and streamlining enterprise workflows\. \- Collaborated with Sales, Product, Engineering, and Support teams to design, implement, troubleshoot, and deliver customized solutions\. \- Conducted strategic customer health checks and QBRs, analyzing adoption data to identify gaps and recommend improvements supporting retention and account growth\. \- Resolved complex technical escalations by investigating issues, coordinating with Engineering, and driving solutions through to closure\. \- Used Power BI and SQL to analyze customer data, identify trends, and provide data\-driven recommendations to improve customer experience and product adoption\. \- Designed and developed a standalone GD\-PI system for XISS as an additional solution beyond the core LeadSquared CRM, independently testing the system and providing implementation and post\-launch support\. \- Recognized with the 2023 Spotlight Award for contributions to customer implementations and client solution delivery\. Customer Success Executive at NoPaperForms, Apr 2022 \- Jul 2022 · 4 mos, Kolkata, • Managed 26 key accounts with a combined MoU value of ₹56 Lakhs, achieving 73% of upsell targets through strategic account management and personalized client engagement\. • Conducted onboarding sessions and delivered tailored training programs to client teams, enhancing product adoption and driving measurable ROI\. • Monitored customer usage data and presented actionable insights to primary stakeholders, enabling data\-driven decisions that improved client outcomes\. • Served as the primary point of contact for customer queries, ensuring timely resolution and boosting customer satisfaction\. • Partnered with internal product teams to discuss and implement new product features, aligning solutions with client objectives for enhanced retention and satisfaction\. Write Off Group Analyst Trainee at Srei, May 2020 \- Aug 2020 · 4 mos, Kolkata, West Bengal, • Analyzed financial data to support recovery strategies for non\-performing assets \(NPAs\) and enhance operational efficiency\. • Collaborated with senior teams, gaining hands\-on experience in portfolio management and compliance practices\. Marketing Intern at Marico Limited, Jan 2020 \- Jan 2020 · 1 mo, West Bengal, India, 7\-day Live project to manage store inventory and sales ## Education Post Graduate Diploma in Management \(PGDM\), Business Analytics & Marketing, Globsyn Business School BSc, Physics, The Bhawanipur Education Society College [View the original profile](https://tal.club/meet/agni-sankar-chakraborty) ```json { "@context": "https://schema.org", "@graph": [ { "@type": "Person", "@id": "https://tal.club/meet/agni-sankar-chakraborty#person", "name": "Agni Sankar Chakraborty", "url": "https://tal.club/meet/agni-sankar-chakraborty", "image": "https://tal.club/meet/agni-sankar-chakraborty/profile-photo.jpg", "description": "Meet Agni Sankar Chakraborty, Lead Technical Consultant @ Razorpay | Driving Technical Solutions and Customer Satisfaction based in Kolkata. 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