Headline

Business Unit Head - Automation & GRC at ASPL Info Services

About

A Dynamic & result oriented Professional, having over 13+ years of rich and insightful experience, involved in diverse engagements like Business unit head for domains like ITSM, ITAM, RPA & GRC, Implementation Manager, Project & Program management, Sales Support, Service Delivery Manager, People Management with growth oriented organization of repute.

Location

Bengaluru

AI stack

elevenlabs

perplexity

ChatGPT

LiteLLM

Microsoft Copilot

OpenAI Agents SDK

Work experience

Business Unit Head - Automation & GRC at ASPL Info Services, Jul 2018 - Present · 8 yrs 4 mos, On-site, Responsible for building new business, P&L management for the Business Unit, strategy and planning, growth, I work on GTM strategy, Pipeline development, large deal initiatives for both SMB & Enterprise market, field sales coaching, deal support, escalations, marketing and channel strategy and enablement of planning and delivery. Build & lead COE teams for ITSM, ESM, ITAM, RPA & GRC domains, designed, Conceptualize Multiple solutions to address various needs of customers across the globe for both SMB & Enterprise. Manage the entire ITSM & Automation product’s life cycle and cognitive solutions ranging from strategic planning to tactical execution, Help customer to achieve there compliance needs, under GRC solutions, experienced in executing projects on VAPT, ISO9001 & ISO27001, IT Audits, Risk management solutions. Head the Implementation team, Deployment engineering Team in building a Multi-Tenant Platform. Day 0 Member of the Business unit Start-up on Automation & GRC.

Program Manager - Service Delivery (India and Middle East) at ASPL Info Services, Apr 2015 - Jul 2018 · 3 yrs 4 mos, India, Managing senior level client relationships to ensure revenue growth and enhance customer experience. resourcing, finance, strategy and operations for IT Infrastructure services. Review financials and Report on Center status and health (financials, pipeline, growth, delivery stability) on a monthly basis. Audits (internal and external) Proposal finalization, Contract drafting, Resource management, manage SDP for all projects, transitioning, implementing and managing the end to end client’s IT-Infrastructure with both onsite and RIM model, Program Governance, P&L Management, Gross Margin (GM/GP), Billing & Invoicing, Creation of Budget tracker, monitor and control the budgets, Transformation management, project management of large deals & Steady-state delivery with key focus on Service Maturity, growth, CSAT/NPS, ESAT, Lead India existing business Expansion, Retention and Client Relationship Management. Creating Case Studies, success stories and proactive presentations to the prospective customers Best practices, process improvements, Value add initiatives and Productivity Improvement, ROI analysis and Sales support, QBR (Quarterly Business Reviews) with clients, Delivery Dashboards, Metrics, Reviews, Risk, Issue Management, Knowledge and Transition Management Mentoring global team of client support manager/ Project teams, CSM, leads, Consultants, technical team size of 110+ resources across India and ME

Program Manager - Service Delivery (India and Middle East) at Appnomic Systems, Jun 2014 - Apr 2015 · 11 mos, Bengaluru, Karnataka, India, Forecasting, Budgeting, Audits, Process improvements, Program Management, Project Management ,Profit Growth, Developing Relationships, Key Account Development, Process Development, Goal Setting.

Client Support Manager- India & ME at Appnomic Systems, Mar 2011 - May 2014 · 3 yrs 3 mos, Bengaluru, Karnataka, India, Service Delivery – handling Projects in both FMS & IMS segment with team size of 70+ Resource Skill level L1, L2 L3, (Engineers, Team Lead, Ops Manager) Through best Practices and CSI. First point of contact for customers escalations Customer retention Team Management SLA Management Operational Management Review & Creation of SOP's Create SOW, SDP for Projects Billing, Payment Collection C-SAT & E-SAT

Senior Team Lead –IT Infrastructure Support @ Mphasis (BTP) at iOPEX Technologies, Jul 2010 - Feb 2011 · 8 mos, Bengaluru, Karnataka, India, Experience in Administration and Management of Infrastructure Servers which includes Windows 2003 Domains and Active Directory, Group Policies, DNS, DHCP, WINS, File Servers. Experience in handling all types of Severity issues and Changes. Domain Controller (Server: Dell Power Edge 2950) Handling Team of 27 Technical L1 & L2 executives at an Mphasis (BTP-site). To monitor for adherence to the process in terms of proper notifications and escalation. Providing process measurements and metrics to measure process compliance throughout the execution of IcM processes. Monitoring of Engineer Performance on daily basis. Monitor control and improve the technical support through Incident management and Problem management and Change management team. Performance Analysis Measurement, Analysis & Corrective Action Weekly Team Meeting with all Domain Engineers on planning and implementing performance correction measures Daily review of Pending calls and Customer Complaints; ensure and course correction

Team leader-IT at Wipro Infotech, Feb 2010 - Jun 2010 · 5 mos, Bengaluru, Karnataka, India, Project : ESIC(Short term Project). Responsible for managing team of forty people, deploying on time camps as per the ESIC Officer plan. Acted as first point of contact for all escalation and incident management Troubleshooting the ESIC Application on camps, all over Bangalore Working on SQL SERVER 2005 SUPPORT Application Providing on field support to camps troubleshooting canon printer, camera, & scanner both hardware and software. Maintaining reports of camps on daily basis, auditing weekly twice to camps. Training and induction program to new joiners Team supervision and performance management.

Technical Support Engineer at JCCS, Jul 2008 - Oct 2009 · 1 yr 4 mos, Jeddah area,KSA, Project Name: Ministry of Water & Electricity(Jeddah.KSA) Responsible for manage and maintain ISA Server 2006 for about 500users Performed installation and configuration of ISA Server 2006 and proxy firewall. Creating the roles required for organization monitoring network bandwidth, monitoring the user activity on daily basis . Generating reports on daily basics through ISA server for better performance. Support for the HP & dell PCs, Printers (HP, XEROX, and EPSON) Plotters & Scanners includes all HP products. Installation & configuration of network devices maintenance of user accounts configuring & sharing the printers, supporting application software used by users. Implemented Internet proxy/firewall Through group policy for all the users Configured and analyzed DNS and user issues. Design and implement a mechanism for handing on-off technical issues to other technical teams for resolution.

Education

Bachelor of Science (BS), Electronics, vishweshwarapura college of science

Sarvodaya English high school