Headline

Immediate Joiner | Business Analyst | SQL | Power BI | BRD | FRD | UAT | Stakeholder Management |

About

Immediate Joiner with 5+ years of experience in Business Analysis, Data Analysis, SQL, Power BI, Advanced Excel, KPI Reporting, UAT, Stakeholder Management, and Process Improvement. I have experience translating business requirements into actionable insights, developing dashboards, analyzing KPIs, and driving operational improvements. Passionate about data-driven decision-making and continuous learning. What I do: • Build dashboards using SQL, Power BI & Advanced Excel • Automate reporting to improve accuracy and save time • Support real-time decision-making and operational strategy Key Achievements: • Improved process efficiency by 25% through workflow optimization • Reduced reporting errors by 30% using automation • Enabled faster decision-making in high-pressure, real-time environments Currently expanding into business analytics, trading analysis, and data-driven strategy, with a focus on solving complex business problems using data. Open to opportunities in Business Analytics / Data Analytics

Location

Bengaluru

Work experience

Business Analyst at Expert option trade, Jun 2025 - May 2026 · 1 yr, Lucknow, • Improved trading process efficiency by 25% by conducting gap analysis and optimizing trade lifecycle workflows • Reduced reporting errors by 30% by automating reports using SQL and Excel • Led User Acceptance Testing (UAT) cycles, ensuring 100% requirement alignment before deployment • Collaborated with stakeholders to identify process improvements and enhance operational performance

Real Time Analyst at Concentrix, Oct 2023 - May 2025 · 1 yr 8 mos, Bangalore Urban, • Monitored real-time KPIs including SLA, AHT, Occupancy, Shrinkage, and Abandonment using AWS and Power BI • Executed intraday workforce actions (break adjustments, skill allocation, staffing changes) to meet SLA targets • Delivered real-time insights and performance alerts to leadership during high-volume operations • Improved workforce efficiency through trend analysis and data-driven decision-making • Collaborated with operations and WFM teams for real-time issue resolution and escalation management • Supported incident and outage management to minimize service impact

Content Moderator at Concentrix, Feb 2021 - Oct 2023 · 2 yrs 9 mos, Bengaluru, • Reviewed and moderated user-generated content to ensure compliance with platform policies • Maintained high accuracy while handling large volumes of content • Escalated critical issues and contributed to quality improvement initiatives • Followed strict data security and confidentiality standards

Education

B.com, Accounts and finance, Kuvempu University, Shankaraghatta, Shimoga