Headline

Technical Operations | LLM Evaluation | AI Quality Analyst | AI Trainer | Technical analyst

About

4+ years in technical operations at Amazon and Rapido, working on large-scale workflows, quality assurance, and system optimization. Now focused on AI Operations - building and supporting intelligent systems through: • LLM systems understanding & evaluation • Workflow automation & process optimization • Data analysis (Power BI, Python) • Quality, performance & reliability of AI-driven processes Interested in scaling AI systems from experimentation to real-world operational impact.

Location

Hyderabad

AI stack

claude code

claude

cursor

n8n

openai

Langflow

Work experience

Technical Operations Specialist at Amazon, Sep 2022 - Present · 4 yrs, Hyderabad, Telangana, India, Managed 50+ workflows daily with 98%+ accuracy while consistently meeting SLA targets. Performed quality reviews on 40+ records/day, improving operational consistency and reducing errors. Analyzed support trends and operational data to identify process improvement opportunities and enhance team efficiency. Collaborated with cross-functional teams to resolve system and workflow issues, reducing process delays by ~20%. Recognized with multiple Performance Excellence Awards (2022–2026) for exceeding quality and performance benchmarks.

Technical Support Quality Assurance at Rapido, Jul 2021 - Dec 2021 · 6 mos, Hyderabad, Telangana, India, Verified 150+ customer documents/day, detecting fraud and ensuring data accuracy Cleaned and validated datasets in Excel, improving data reliability for operations Reduced error rates by 15% through quality audits and feedback loops Selected for a data evaluation project based on early performance Trained 1 Team Lead + 5 new hires through hands-on workflow guidance

Education

Master of Business Administration - MBA, Business Analytics, Osmania University

Diploma of Education, Data driven Astronomy, University of Sydney