Afreen Shaikh profile photo 1 on Tal

Afreen Shaikh

Graduated-Looking for Job

Mumbai

2+ years of work experience

TTEC
Apr 20251 yr 3 mosPresent

Mumbai

Working as an Account Manager of seller's selling on eBay sites. Handling their account and helping in business growth. Working as a helping hand to enhance their visibility and grow revenue sales. Guiding and appealing for them to restrain from restrictions. Provide accurate solutions within the time to ensure trust and give the best resolution. Business Analyst and Management Work
Teleperformance
Jul 20241 yr 2 mosAug 2025

Mumbai, Maharashtra, India

It's a blended process of Emails and Calls Handling, providing proper Resolution, handling Reimbursement and Compensation Queries, guiding through the general queries concerning the customer and working on their service satisfaction.
Teleperformance
Jul 20247 mosJan 2025

Namaha Healthcare
Feb 20234 mosMay 2023

Mumbai, Maharashtra, India

OPD Reception and BPO Customer Executive
Desun Hospital and Heart Institute India
Jul 20224 mosOct 2022

West Bengal, India

Doing Internship

Education

Brainware University

Bachelor of Business Administration - BBA, Hospitality Administration/Management

Brainware University

20203 yrs2023

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Headline

Graduated-Looking for Job

About

Currently working as an Account Manager in E-Commerce Company. Handling the SEA & HIPO sellers, doing account analysis, helping to boost the business and sales, helping in strategising as per the market demand and trend, consulting for business profiling and account management. Hold an experience in Customer Service Associate in a Travel Agency Company handling the General Queries and looking after Customer Satisfaction and needs through mails and calls. Interned in a Patient Service Department associated with the handling of critical patients care and discharge process. Also, in a General Administration Department in the Outpatient Department handling the situation and aligning the appointment and crowd management.

Location

Mumbai

Work experience

Account Manager at TTEC, Apr 2025 - Present · 1 yr 3 mos, Mumbai, Working as an Account Manager of seller's selling on eBay sites. Handling their account and helping in business growth. Working as a helping hand to enhance their visibility and grow revenue sales. Guiding and appealing for them to restrain from restrictions. Provide accurate solutions within the time to ensure trust and give the best resolution. Business Analyst and Management Work

Customer Service Associate at Teleperformance, Jul 2024 - Aug 2025 · 1 yr 2 mos, Mumbai, Maharashtra, India, It's a blended process of Emails and Calls Handling, providing proper Resolution, handling Reimbursement and Compensation Queries, guiding through the general queries concerning the customer and working on their service satisfaction.

Senior Customer Service Associate at Teleperformance, Jul 2024 - Jan 2025 · 7 mos

Hospital Receptionist at Namaha Healthcare, Feb 2023 - May 2023 · 4 mos, Mumbai, Maharashtra, India, OPD Reception and BPO Customer Executive

Public Relations Officer at Desun Hospital and Heart Institute India, Jul 2022 - Oct 2022 · 4 mos, West Bengal, India, Doing Internship

Education

Bachelor of Business Administration - BBA, Hospitality Administration/Management, Brainware University