Headline

Onboarding Manager @ WizCommerce | Helping B2B Wholesalers Go Live Faster | Customer Success & Implementation

About

Customer Onboarding Manager with 4+ years of experience helping B2B SaaS clients successfully adopt new platforms. At WizCommerce, I've led end-to-end onboarding for 100+ wholesale and distribution clients — from product setup and customization to go-live and account handover. I started as a Data Entry Specialist, was promoted to Subject Matter Expert, and now lead the Onboarding function as Manager. Along the way, I've built SOPs that improved efficiency, mentored 10+ team members, and consistently maintained high CSAT scores. What I love about onboarding: it's the moment a customer either falls in love with the product or quietly churns. I focus on making sure it's the former — through clear communication, proactive problem-solving, and tight collaboration with product, support, and sales teams. Outside of WizCommerce, I bring a hospitality and travel background that has taught me to genuinely serve customers and handle whatever comes my way.

Location

Greater Bengaluru Area

Work experience

Onboarding Manager at WizCommerce, Apr 2024 - Present · 2 yrs 3 mos

Onboarding Subject Matter Expert at WizCommerce, Sep 2022 - Present · 3 yrs 10 mos, Bengaluru, Karnataka, India

Data Entry Specialist at WizCommerce, Jan 2022 - Sep 2022 · 9 mos, India

Travel Consultant at Fati Tourism LLC, Mar 2020 - Nov 2020 · 9 mos, Dubai, United Arab Emirates

Travel Consultant at Fishtail Tours & Travel Pvt. Ltd., Sep 2018 - Feb 2020 · 1 yr 6 mos

Education

Master of Computer Applications, Sikkim Manipal University - Distance Education

Bachelor of Engineering, Computer Science, Alpha College Of Engineering