Headline

Senior Technical Analyst

Location

Mumbai

Work experience

MBA Capstone Project Intern – IT Project Management at Academic Projects & Assignments, Nov 2025 - Jan 2026 · 3 mos, Remote, This was an MBA Academic Capstone project focused on IT Project Management: Best Practices and Challenges. The project involved research and analysis of industry practices under academic supervision, with guidance from an industry mentor. The work focused on project planning, execution strategies, and real-world industry challenges.

Senior Technical Analyst at Ittechies Services Pvt Ltd, Feb 2019 - Apr 2024 · 5 yrs 3 mos, India, Identity Management: • Distinguished as a Center of Excellence (COE) for MS Teams Champions across the organization, receiving training from a Microsoft Team Representative. • Proficiently managed Active Directory and Exchange Server, overseeing critical user account activities. • Well versed with Azure AD. • Demonstrated expertise in creating Email IDs, Group IDs, and Security/Distribution Groups. • Successfully executed Email ID migration from Exchange Server to O365. • Provided exceptional support for user queries related to MFA, SSPR, and SSO. • Managed license assignment and revocation, based on Sign-in audit logs. • Validated groups, devices, and user authentication on Azure O365. • Skillfully set up new user accounts, profiles, and password management, ensuring uninterrupted access and addressing user issues promptly. • Efficiently handled risk events arising from unauthorized user activities. • Gained exposure to Teams Admin Portal. Incident Management: • Proactively resolved system and network issues for CIPLA software. • Oversaw Cipla Software, system and network problem resolution and diagnosis and solution of software faults, effectively minimizing operational disruptions. • Played a vital role in supporting the successful rollout of new applications, facilitating smooth transitions and optimizing end-user's experiences. • Responsibly set up new user accounts, profiles and password management, ensuring uninterrupted access and addressing user issues promptly. • Contributed to monitoring, troubleshooting and resolution of error logs and system generated issues. • Acted as the technical point of contact for Guest Access.

Education

Bachelor's Degree, Information Technology, Mumbai university

Master of Business Administration, Project Management, DR. D. Y. Patil Vidyapeeth (DPU)