Headline

IT - Infrastructure Operations Engineer @ Epsilon | F5-LTM | Docker & Kubernetes | Linux | Network | Dell & HP On-Prem | Virtualization | Automation | SRE | Incident & Change | NIE’23

About

Site Reliability / Infrastructure Engineer with 4+ years of experience supporting high-availability environments and enterprise infrastructure. Strong experience in Linux administration, production operations, incident response, root cause analysis, observability, monitoring, alerting, and reliability engineering, supporting 30,000+ production servers with 99.9%+ uptime. Proven track record of leading P1/P2 incidents, reducing MTTR by 30%, optimizing alerting to reduce noise by ~40%, and automating workflows using Python, Bash, and PowerShell. Experienced with Prometheus, Grafana, ELK, PagerDuty, ServiceNow, F5 Load Balancers, virtualization, and infrastructure automation. Working knowledge of AWS, Kubernetes, Docker, Jenkins, Terraform, Ansible, CI/CD, Infrastructure as Code, SLA/SLOs, and distributed systems, focused on building scalable, resilient, observable, and automated systems.

Location

Bengaluru

AI stack

claude code

codex

cursor

github copilot

Blackbox AI

Figma Make

Work experience

Information Technology Infrastructure Engineer at Epsilon India, Aug 2023 - Present · 3 yrs 2 mos, Bengaluru, Karnataka, India, Managed 5000+ OnPrem servers (Dell PowerEdge and HPE Synergy/ProLiant) supporting large-scale production environments with high availability. Administered Linux (RHEL/CentOS) and Windows servers across production, staging, and DR environments. Performed server provisioning, firmware upgrades, hardware lifecycle management, and RAID-based disk replacements. Managed monthly patching and vulnerability remediation activities for enterprise infrastructure. Maintained 99.9%+ uptime across production server fleet by proactively identifying and resolving hardware failures, disk degradation, and capacity bottlenecks. Collaborated with client teams to author and maintain infrastructure SOPs, ensuring operational consistency across production and DR environments. Led 50+ P1/P2 incident bridges, reducing MTTR by 30% through structured RCA and cross-team coordination. Conducted root cause analysis and implemented permanent fixes to improve infrastructure stability and reliability. Managed incident, escalation, and change management workflows using ServiceNow and Jira. Collaborated with application and network teams during change windows to assess risk, validate rollback plans, and maintain zero unplanned outages post-change. Configured and maintained F5 Load Balancers (LTM) for traffic management and high availability. Worked with monitoring and observability tools including Grafana, Prometheus, OpsRamp, SolarWinds, ELK, and PagerDuty. Automated operational tasks using Python, Bash, and PowerShell scripts to reduce manual effort and improve efficiency. Managed user access provisioning using Okta and Red Hat Identity Management. Developed internal OCC incident tracking tool, saving 7+ hours/week in bridge management and incident documentation. Deployed and tuned alerting thresholds in Zabbix, PagerDuty, and OpsRamp to reduce alert noise by ~40%, enabling faster triage and on-call efficiency. Led shift operations as Shift Lead, managing 4–5 engineers.

Reliability Engineer Intern at Echio, Aug 2022 - Jul 2023 · 1 yr, Delhi, India, Monitored enterprise infrastructure using Grafana, SolarWinds, and ELK in 24x7 operational environments. Supported L1/L2 troubleshooting for servers, applications, databases, and network issues. Automated log collection, health checks, and operational tasks using Python, Bash, and PowerShell. Assisted with AWS infrastructure monitoring, CI/CD deployments, and Kubernetes/Docker environments. Participated in RCA activities, SLA/SLO tracking, and preventive maintenance initiatives. Created SOPs, operational documentation, and monitoring dashboards.

Member at Onyx E-cell, Aug 2021 - Jul 2022 · 1 yr, Mysore, Karnataka, India, Managed budget planning and financial allocation for entrepreneurship cell events, ensuring optimal utilization of funds. Maintained accurate financial records, expense tracking, and fund reconciliation, ensuring transparency and accountability. Led fund management operations, including handling inflows/outflows and monitoring financial health of the organization. Prepared and presented financial reports and summaries to stakeholders, supporting data-driven decision-making. Established and enforced internal controls and financial governance practices, minimizing risk and ensuring compliance. Coordinated with sponsorship and marketing teams to secure funding and partnerships for events. Supported execution of technical and entrepreneurship events, ensuring compliance with financial and operational guidelines. Collaborated with cross-functional teams to improve process efficiency and event planning workflows. Contributed to product/event planning and marketing strategies, enhancing engagement and participation. Strengthened organizational effectiveness through team collaboration, leadership, and operational support.

Education

Bachelor of Engineering - BE, Mechanical Engineering, The National Institute Of Engineering, Mysore

12, Science, Maganur Basappa PU Science College

Public links

github: https://github.com/beigafnan