Afham Khan profile photo 1 on Tal

Afham Khan

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Delhi

3+ years of work experience

Optum
Jan 20242 yrs 6 mosPresent

Gurugram, Haryana, India

Concentrix Limited Company
Oct 20221 yr 2 mosNov 2023

Gurugram, Haryana, India

Provide excellent customer service via email, and chat. Resolve customer complaints, problems, and inquiries in a timely manner. Demonstrate a deep understanding of Amazon's products and services to effectively address customer queries. Identify and resolve customer issues related to orders, payments, account settings, and technical problems with Amazon platforms. Work collaboratively with other team members and departments to improve customer satisfaction and resolve complex issues.

Education

Delhi University

Bachelor of Commerce - BCom, Business Administration and Management, General

Delhi University

20194 yrs2023

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Headline

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Location

Delhi

Work experience

Installation Coordinator at Optum, Jan 2024 - Present · 2 yrs 6 mos, Gurugram, Haryana, India

SR. CUSTOMER SUPPORT ADVISOR at Concentrix Limited Company, Oct 2022 - Nov 2023 · 1 yr 2 mos, Gurugram, Haryana, India, Provide excellent customer service via email, and chat. Resolve customer complaints, problems, and inquiries in a timely manner. Demonstrate a deep understanding of Amazon's products and services to effectively address customer queries. Identify and resolve customer issues related to orders, payments, account settings, and technical problems with Amazon platforms. Work collaboratively with other team members and departments to improve customer satisfaction and resolve complex issues.

Education

Bachelor of Commerce - BCom, Business Administration and Management, General, Delhi University