Headline

Client Account Manager – Operations at NoBrokerHood | PGDM (Marketing & Operations )

About

💼 Operations & Client Success Professional | PGDM in Marketing | Client Onboarding & Process Excellence PGDM Marketing professional with hands on experience in client onboarding, operations management, customer support, and process execution. Skilled in managing client requirements, coordinating with cross functional teams, resolving escalations, and improving operational workflows. Experienced in data extraction, migration, reporting, and dashboard creation to support business tracking and decision making. Focused on client satisfaction, process efficiency, and delivering seamless customer experiences. 🔑 Skills: • Client Onboarding & Success Management • Operations & Process Management • Data Analysis, Reporting & Dashboards • Escalation Management & Ticket Resolution • Client Relationship Management • Cross-functional Coordination 🏆 Achievements: • 3x Best Performer Award at NoBrokerHood • Best Performer of the Month during MyGate Internship • Social Media Leader at ISME Bangalore

Location

Bengaluru

AI stack

claude

codex

claudecode

ChatGPT Images

Google ADK

Work experience

Client Account Manager - Operations at NoBrokerHood, Jul 2025 - Present · 1 yr 5 mos, Bengaluru, Karnataka, India, Operations & Client onboarding Manager • Managed post sales onboarding and SaaS implementation for 1500+ residential societies and client accounts across Bangalore and PAN india, ensuring smooth deployment and adoption of app. • Created and managed 1000+ society dashboards, reports, and operational trackers for performance monitoring and decisionmaking. • Handled 50+ daily support tickets, client queries, and escalations, ensuring timely resolution and improved client experience. • Provided dashboard and app training to clients across all assigned sites, ensuring smooth product adoption and effective usage of NoBrokerHood solutions. • Coordinated with field teams and management, assigning tasks, planning deployments, and ensuring smooth execution across societies. • Maintained client data, operational reports, and process improvements to enhance service delivery.

Inside Sales Team Lead at MyGate, Apr 2024 - Jun 2024 · 3 mos, Bengaluru, Karnataka, India, Inside Sales Executive (MyGate Smart Locks) Driven sales growth and adoption of MyGate Smart Locks, exceeding targets and building strong customer relationships. Utilized data analysis and market research to optimize performance. Skilled in sales strategy, customer management, and team collaboration.

Retail Operations Specialist at Shoppers Stop, Oct 2021 - Dec 2021 · 3 mos, Ranchi, Jharkhand, India

Education

PGDM, International School of Management Excellence

Bachelor of Business Administration - BBA, management, Sarala Birla University - SBU, Ranchi