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adnan ali raza

Attended Guru Nanak College

Chennai

4+ years of work experience

Citi
Nov 20223 yrs 10 mosPresent

Processing and analysing the facility payments made by customer and providing end-to-end resolution. Eliminated process gaps and initiated a successful project to reduce the manual dependencies on entry posting in system. Training new hires on the transaction processing fundamental concepts/process specifies & bringing the curve to go live at the earliest and giving them timely feedbacks. Identify, analayse and accurrately apply payments to customer's accounts ensuring correct classification for entries to the general ledger. Manage Existing Customer Management System(ECMS) by handling existing customer queries/requests in the form of URN(Unique Reference number) that are addressed swiftly within assured TAT and deliver positive customer experience. Guiding team mates regarding technical know-how, conducting team bonding activities in our team and in my BU. Performing cross functional activities when the team requires.
Citi
Oct 20241 yr 6 mosMar 2026

Education

Master of Business Administration - MBA, Mba general

Loyala

20242 yrs2026

B.com general, Accounting

Mctm chidambaram chettiyar matriculation higher secondary school

20193 yrs2022

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adnan ali raza on Tal

Headline

Attended Guru Nanak College

Location

Chennai

Work experience

Operations Support Specialist at Citi, Nov 2022 - Present · 3 yrs 10 mos, Processing and analysing the facility payments made by customer and providing end-to-end resolution. Eliminated process gaps and initiated a successful project to reduce the manual dependencies on entry posting in system. Training new hires on the transaction processing fundamental concepts/process specifies & bringing the curve to go live at the earliest and giving them timely feedbacks. Identify, analayse and accurrately apply payments to customer's accounts ensuring correct classification for entries to the general ledger. Manage Existing Customer Management System(ECMS) by handling existing customer queries/requests in the form of URN(Unique Reference number) that are addressed swiftly within assured TAT and deliver positive customer experience. Guiding team mates regarding technical know-how, conducting team bonding activities in our team and in my BU. Performing cross functional activities when the team requires.

Operation analyst at Citi, Oct 2024 - Mar 2026 · 1 yr 6 mos

Education

Master of Business Administration - MBA, Mba general, Loyala

B.com general, Accounting, Mctm chidambaram chettiyar matriculation higher secondary school

adnan ali raza - Operations Support Specialist in Chennai | Tal