Adnaan Zabhi
Technical Support Engineer at HP
Bengaluru
3+ years of work experience
May 20266 mosPresent
Bengaluru South
Apr 20251 yr 2 mosMay 2026
India
•L1 & L2 Support: Resolve daily hardware/software incidents, focusing on resolving complex client-side application issues through cross-functional coordination.
•Citrix & Virtualization: Maintain a foundational understanding of Citrix virtual environments, troubleshooting session launch issues and configuring Citrix Workspace for end-users.
•Network & Monitoring: Monitor firewall links and bandwidth outages via PRTG; coordinate directly with NOC teams for infrastructure stability.
•Server Management: Conduct onsite server health checks (storage/performance) and set up new servers based on specific process requirements.
•Active Directory (AD): Manage user lifecycles, including Domain ID creation, deletion, and performing regular access audits.
•Security & Compliance: Enforce security standards by monitoring Antivirus compliance and managing firewall access requests.
Jul 202410 mosApr 2025
Bengaluru, Karnataka, India
Jul 20231 yr 10 mosApr 2025
•Incident Management: Monitored ticketing tools to troubleshoot workstation, peripheral, and OS-level issues.
•Deployment: Re-imaged and configured systems for new employee onboarding to ensure operational readiness.
•Inventory Control: Managed asset inventory and store tracking to minimize resource loss.
•Compliance: Performed routine security updates and system builds to meet organizational compliance and audit standards.
Adnaan’s AI Stack
Education
Diploma, Computer Science
VET College of Education
20203 yrs2023
High School Diploma
Ace Higher Secondary School
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