Product @ Paytm || IIM Calcutta '22 || Ex - Snapdeal, Samsung, Siemens PLM (IoT & Cloud) || PICT '18


Remote






Kolkata, West Bengal, India






Master of Business Administration - MBA, Minor in Marketing and MIS
Indian Institute of Management, Calcutta

Bachelor's degree, Computer Science
Pune Institute of Computer Technology
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I am a Product Manager at Paytm. I own and drive Scan & Pay and UPI LITE Product experience for Paytm users. I was also part of 1st ever PM leadership cohort. With an MBA from IIM Calcutta, I have worked with various Product focused firms such as Snapdeal, MyWays, Samsung and Siemens with a wide variety of exposure to various industries such as EdTech, E-commerce, Enterprise Mobility, IoT & cloud platforms(AWS and Azure). Apart from work, I enjoy playing hockey, badminton and swimming. Also, have a passion for Traveling.
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Senior Product Manager at Paytm, Apr 2025 - Present · 1 yr 6 mos, Currently leading the end-to-end product experience for P2M transactions including Scan & Pay (QR Payments), Intent flows (online payments), and Collect requests. Additionally, driving innovation and scalability for UPI LITE and LITE Autopay features. Also overseeing UPI transactional flows for both P2P and P2M transactions, ensuring seamless user experiences, enhanced success rates, and alignment with business objectives.
Product Manager 2 at Paytm, Feb 2024 - Mar 2025 · 1 yr 2 mos, Remote, Currently leading the Scan & Pay and UPI LITE product experience, focusing on delivering seamless and user-centric payment solutions: - Successfully migrated P2M transactions from TSP to TPAP flow in compliance with the RBI mandate, ensuring a smooth transition while maintaining user experience and key performance metrics. - Launched LITE Auto Top-up, enhancing user convenience by enabling automated top-ups for low-value payments, driving increased adoption. - Crafted a differentiated experience for LITE transactions, streamlining the payment process to boost user engagement and optimize the flow for small-ticket transactions.
Product Manager 2 at Paytm Payments Bank, Apr 2023 - Feb 2024 · 11 mos, Led Scan&pay Product experience
Product Manager at Paytm Payments Bank, Nov 2022 - Mar 2023 · 5 mos, Currently working with P2M UPI Product team. Managing Paytm Scan & Pay Product experience for Paytm users. Currently I drive: 1. End to end user Journey of paytments through Paytm QR code and 3rd party QR code which processes 17 mn transactions per day 2. Looking after entire UPI payments via scanning QR code 3. Working with multiple teams such as Paytm wallet, postpaid, Paytm payments gateway, oAuth, etc for better user experience.
Product Manager - oAuth at Paytm, Jul 2022 - Oct 2022 · 4 mos, Stint 2: OAuth team - Improving User Journey in chatbot Objective: 1. Improve user experience for Profile chatbot 2. Reduce IVR calls Major Achievements: - Redesigned user flow for phone and KYC updates by reducing the overall complexity by 50%. Also, added 25 new use cases in the flow. - Collaborated with the analytics team to create a weekly profile CST dashboard - Analyzed IVR call data and implemented a solution for chatbot flow and DIY account closure flow, thereby reducing Approx 1000 calls per day. Estimated cost savings of Rs 36 Lakhs per year
Product Manager - Trains (Paytm Travel) at Paytm, Apr 2022 - Jul 2022 · 4 mos, Part of 1st ever Paytm PM leadership cohort Stint 1: Paytm travel (Trains) - Increasing the New User conversion rate Objective: Improvement in new User Conversion rate by increasing no. of bookings and increasing visibility of basic features Major achievements: - Introduced a Resume booking feature where Paytm reminded dropped users via notification/homepage to resume their booking, thereby increasing the funnel conversion. - Revamped Forgot Password flow entirely, which increased SR of bookings and also improved the visibility wherein 8x users started using this flow - Introduced Travel Trend, which tells users in real-time how many people are searching for trains on that route, basically to create an urgency for users to book the ticket as soon as possible. - Worked on Trains charter and Prioritization of problems/tasks to solve user and business requirements. - Did a lot of minor changes to the UI of the Trains homepage leading to a 3x jump in CTR of various buttons
Product & Growth Manager Intern at Snapdeal, Nov 2021 - Jan 2022 · 3 mos
Events and External Relations Head at Oikos Kolkata Chapter, Apr 2021 - May 2022 · 1 yr 2 mos, Kolkata, West Bengal, India
Master of Business Administration - MBA, Minor in Marketing and MIS, Indian Institute of Management, Calcutta
Bachelor's degree, Computer Science, Pune Institute of Computer Technology