APRM @Leap || Ex Urban Company || Ex EMB Global

Bengaluru, Karnataka, India

Gurugram, Haryana, India

Gurugram, Haryana, India


On-site

Gurugram, Haryana, India







Bachelor of Business Administration, Business Administration and Management, General
Maharaja Surajmal Institute
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Strategy + execution without the fluff.
Bengaluru
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sora
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Fireflies.ai
Associate Program Manager at Leap Scholar, Apr 2026 - Aug 2026 · 4 mo, Bengaluru, Karnataka, India, Analyzed CRM data and call transcripts across 80 counsellors, 4,000 leads to identify high converting talking points; redesigned scripts and retrained on winning hooks, lifting join rate 33%→48% (+15 pts) and driving Rs 2Cr net revenue boost. Tracked NPS via CRMbased feedback loops; improved escalation resolution metrics and retrained counsellors on a “golden flow” framework, boosting NPS 56→64 (+8 pts) in 2 months. Built SQL based dashboards to run org wide Lead Planning AOP allocating 11,000 leads/month across 300 counsellors for 10 countries; ran weekly governance reviews to adapt allocation and performance strategy, improving conversion rate by 18%.
Manager ll at Urban Company, Jan 2025 - Apr 2026 · 1 yr 4 mos, Gurugram, Haryana, India, • Scaled an RM-led operating model across 7 Tier-1 cities, improving FHC NPS by 27 points (26%→53%) and partner ratings from 4.66 to 4.84 across 1,200+ partners. • Improved fulfilment from 67% to 88%, increased repeat usage by 8%, and reduced partner attrition by 22% through targeted performance and retention interventions. • Awarded the UC Champ Award (top 5% of 4,000+ employees) and granted ESOPs for outstanding business impact and execution excellence • Enhanced service delivery from 76% to 88% by institutionalizing SOPs, escalation governance, and performance management across a 15-member team. • Led a pricing architecture redesign and 70:30 experiment across 670 daily bookings, increasing AOV by 5.5%, attach rate by 12%, and generating ₹38L+ incremental revenue.
Senior Delivery Manager at Expand My Business, Sep 2023 - Dec 2024 · 1 y 3 mo, Gurugram, Haryana, India
Senior Project Manager at EMB Global, Sep 2022 - Sep 2024 · 2 yrs 1 mo, Managed 60+ FMCG and retail brand engagements (including Dabur, Tim Hortons, Portronics), leading crossfunctional tech + marketing projects, improving client retention by 30% and contributing to Rs7+ Cr in project value. Drove 45% average digital traffic growth and 20% sales uplift across portfolio by restructuring performance funnels, optimizing deposit/pricing levers and implementing conversion focused website & campaign redesigns. Optimised 1L+ leads and reworked funnel and performance marketing strategies, improving conversion rates by 2% across 4 zones and 17 regions by developing Tableau based performance dashboards to monitor conversion and funnel metrics.
Associate Delivery Manager at Expand My Business, Sep 2022 - Sep 2023 · 1 yr 1 mo, On-site
Delivery intern at Expand My Business, Apr 2022 - Sep 2022 · 6 mos, Gurugram, Haryana, India
Bachelor of Business Administration, Business Administration and Management, General, Maharaja Surajmal Institute