Headline

Product @ Paytm

About

Associate Product Manager at Paytm, where I juggle customer acquisition, engagement, and churn reduction through a loyalty and engagement system in a telecom super app—think of it as turning customer churn into customer charm! I’m also part of the New Product Development team, which means I get to do a lot of “inventing”—building fresh experiences from scratch and shaping what’s next. On top of that, I actively brainstorm client growth strategies aimed at boosting the very KPIs I report—because why just track metrics when you can help move them? When I’m not wrangling KPIs, I’m diving into the world of Data Science and AI/ML, crafting full-scale personal projects every month. From NLP and image processing to generative AI experiments (some of which might just take over the world someday), I’m always exploring. Curious? Check out my creations here: https://github.com/lazyxgenius

Location

New Delhi

AI stack

claude code

hugging face

langchain

ollama

openai

AutoGen

Work experience

Associate Product Manager at Lensroom, Jul 2026 - Present · 3 mo, Delhi, – 0-to-1 Launch: Wrote PRDs, wireframes, and led sprints to launch a photographer-booking marketplace (App & Web), cutting booking time from 10 min to under 1 min and driving 1,200+ bookings. – Supply & Trust: Built photographer vetting with portfolio and background checks (150+ verified photographers) and an escrow flow that pays out only after customer approval, cutting disputes by 80%.

Associate, Product Management at Paytm, Jul 2024 - Jun 2026 · 1 y 11 mo, Noida, – Growth & Roadmap Prioritization: Spearheaded GTM strategy for Liberty Group(US), utilizing Google Analytics event data and a revenue-vs-effort framework to prioritize features; drove a 30% increase in app MAU and a 50% lift in feature DAU. – Chatbots, Voice AI & Conversational Analytics: Launched in-app chatbots (fine-tuned LLM + RAG) and AI voice bots as the first line of support, with smooth handoff to human agents for escalations, plus real-time analytics tracking call sentiment, intent, and agent quality. – CPaaS: Engineered automated event-tracking infrastructure for an in-house CRM, enabling real-time customer cohort ingestion and targeted communication triggers. – Loyalty & Games Engagement: Managed Loyalty & Gamification modules across 3 global accounts, driving a 40% increase in customer engagement for the Maldives market.

Product Management Intern at Brimo Software Solutions, Jan 2024 - Jun 2024 · 5 mo, Noida, - Product Owner for Retainley’s Loyalty & Referral Program, authoring PRDs and wireframes, and leading daily scrums. - Launched features that improved client DAU and AOV. - Managed end-to-end sales pipeline as well, including outreach, cold calls, and product demos, onboarding 5 new brands. - Oversaw full product lifecycle from ideation → design → QA/UAT → deployment → client feedback.

Sales and Analysis Intern at Navyug Sales Corporation, Jun 2022 - Jul 2022 · 2 mos, Noida, Uttar Pradesh, India, Collaborated with sales team to analyze 1000+ customer data and sales performance. Assisted in creating sales reports to facilitate strategic decision making. Supported data entry, database maintenance and report generation to ensure accurate sales records.

Education

Udergraduate, Electrical and Computer Engineering, Thapar Institute of Engineering & Technology

Delhi Public School Indirapuram

Public links

github: https://github.com/lazyxgenius

tvashtr.fly.dev: https://tvashtr.fly.dev/