Headline

IT Operations Engineer | IT Infrastructure & Operations | Enterprise IT, Active Directory, O365 & Endpoint Security

About

IT Operations Engineer with 8+ years of progressive experience across IT Support, System Administration, and IT Operations, currently managing enterprise IT infrastructure in a university environment. I have been involved in IT operations and decision-making since the early stages of institutional growth, supporting scalability and long-term IT stability. I have worked on end-to-end IT operations, supporting users, systems, and services critical to academic and administrative functions. My experience includes Active Directory administration, Microsoft O365, endpoint management, antivirus/EDR solutions, and enterprise IT support operations. I work closely with internal teams and vendors to ensure stable, secure, and scalable IT services, while continuously improving operational efficiency and user experience. I am passionate about strengthening my expertise in IT infrastructure, networking, and security, and I enjoy working in environments where reliability, uptime, and continuous improvement matter.

Location

Karnataka

AI stack

claude

grok

ChatGPT

Work experience

Information Technology Operations Engineer at Chanakya University, Jun 2025 - Present · 1 yr 5 mos, • Managed IT operations and infrastructure services for academic and administrative users at Chanakya University. • Administered Active Directory and user access, ensuring effective identity management. • Oversaw endpoint security and coordinated with vendors for IT services and upgrades. • Supported operational planning and IT service continuity to enhance overall efficiency.

Information Technology Support Engineer at Chanakya University, Jun 2022 - May 2025 · 3 yrs, Bengaluru, Karnataka, India, -Provided L2/L3 IT support across desktops, laptops, printers, and networks -Supported O365, AD user management, and endpoint devices -Ensured minimal downtime through proactive troubleshooting -Supported faculty, staff, and administrative departments

System Administrator at KLS Institute of Management Education and Research, Apr 2018 - May 2022 · 4 yrs 2 mos, Belgaum, -Managed servers, user accounts, and system administration tasks -Maintained uptime and security of IT systems -Provided infrastructure and user support

Senior Hardware Engineer at Solei computers, Jul 2016 - Mar 2018 · 1 yr 9 mos, Belgaum, - Provided hardware and infrastructure support for desktops, laptops, printers, and peripherals - Installed, configured, and maintained computer systems for multiple clients - Diagnosed and resolved hardware, OS, and basic network-related issues - Supported small office IT environments including cabling and device setup - Coordinated with clients for on-site troubleshooting and system maintenance

Education

Associate's degree, Diploma in computer science, Maratha mandal polytechnic

G.b.h.s