---
title: "Aditya Kumar - Senior Customer Service Specialist in India | Tal"
description: "Meet Aditya Kumar, Senior Customer Service Specialist | Customer Success | Support Operations | Quality Assurance | SaaS | Process Improvement based in India. AI stack includes claude, ChatGPT, and ChatGPT Images."
image: "https://tal.club/meet/aditya-kumar-46/share-image"
---

# Aditya Kumar on Tal

## Headline

Senior Customer Service Specialist \| Customer Success \| Support Operations \| Quality Assurance \| SaaS \| Process Improvement

## About

I am a customer service professional with experience in SaaS and background verification \(BGV\), specialising in customer experience, issue resolution, support operations and process improvement\. In my current role as a Senior Customer Service Specialist, I focus on delivering excellent customer experiences, resolving complex queries, supporting operational efficiency and collaborating with teams to improve service quality\. I am particularly interested in using data and analytical thinking to identify trends, improve processes and make better business decisions\. Areas of interest: \* Customer Success & Customer Experience \* Customer Support Operations \* Quality Assurance \* Process Improvement \* Data Analysis & Reporting \* SaaS Operations I am continuously developing my analytical and technical skills while looking for opportunities to contribute to business growth through customer centric and data\-driven approaches\.

## Location

India

## AI stack

claude

ChatGPT

ChatGPT Images

Microsoft Copilot

## Work experience

Senior Customer Service Specialist at Qualification Check, May 2025 \- Present · 1 yr 7 mos, Gurugram, Senior Customer Service Specialist \* Handle complex customer queries and escalations while ensuring timely and effective resolution\. \* Support team members with process guidance, issue resolution and day\-to\-day operational challenges\. \* Monitor service quality, productivity, SLA and turnaround time \(TAT\)\. \* Identify recurring customer issues and recommend process improvements\. \* Coordinate with internal teams to resolve operational bottlenecks\. \* Contribute to workload management and backlog reduction during high\-volume periods\. \* Maintain a customer\-first approach while balancing operational efficiency and service standards\.

Customer Support Associate at sploot, Aug 2024 \- May 2025 · 10 mos, Gurugram, Haryana, India

Customer Support Specialist at Vyapar, Jun 2023 \- Jul 2024 · 1 yr 2 mos, India

Business Development Executive at BYJU'S, Jan 2023 \- May 2023 · 5 mos, Noida, Uttar Pradesh, India

## Education

Bachelor of Commerce \- BCom, Accounting and Finance, Lalit Narayan Mithila University, Darbhanga

Executive, Company Law, The Institute of Company Secretaries of India

[View the original profile](https://tal.club/meet/aditya-kumar-46)

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