Headline

Amazon Digital Devices | Customer Experience Enthusiast | Transforming Interactions in E-commerce and Digital services segment | Positive Review Strategist

About

Dedicated and results-driven technical support professional with 5 years of hands-on experience in providing top-notch service and resolving complex technical issues pertaining Amazon Digital devices and Amazon digital services. Adept at troubleshooting, diagnosing, and resolving hardware and software problems with a keen eye for detail. Strong communicator with a proven track record of collaborating effectively with cross-functional teams and maintaining high levels of customer satisfaction.

Location

Pune Division

AI stack

gemini

Work experience

SDS Resolution Specialist at Amazon, Apr 2026 - Present · 5 mos, Pune District

Advanced Technician at Amazon, Jun 2023 - May 2026 · 3 yrs, Pune, Maharashtra, India

Digital Devices and services SME at Amazon, Sep 2022 - Jun 2023 · 10 mos, Pune, Maharashtra, India, Onboarding and familiarizing New Hires with process and internal tools.

Analyst at LogicoWise Systems, Oct 2019 - Sep 2020 · 1 yr, Pune Area, India

Education

BE - Bachelor of Engineering, Electrical and Electronics Engineering, Visvesvaraya Technological University

Public links

youtube.com: https://youtube.com/@adityakale8261