Headline

10 years in B2B SaaS products — Airline, Telecom and Loyalty | Product Consultant and Mentor

About

I work on the two hardest parts of any large consumer business: getting someone to buy, and being any good to them afterwards. Ten years of it in airlines, telecom and loyalty. Mostly on the functional/delivery side: turning what a business needed into API contracts, rules, backlogs, and things that shipped. At Amadeus I owned and prioritised the backlog for Altea Seating, the airline seating product used by 200+ carriers, carrying roughly EUR 4M in product ARR. I configured seating rules for 15 to 18 airlines, traced EDIFACT flows to diagnose live issues, and defined the seat-change reason taxonomy that cut seat-change queries from pilot airlines by 70%. Before that: VodaBucks at Vodacom, loyalty built 0 to 1 on a 26M subscriber base, where I designed the points, rewards and partner integration model and the engagement loop that added a million daily actives. The TalkTalk UK broadband purchase journey at Infosys, rebuilt from a monolith to microservices on AWS. Quote-to-cash at IBM, live across 23 countries. What that decade did not include was the problem space. The why-this-why-now sat with someone else. So last year I stepped out and built three AI-native products end to end, alone: discovery, PRDs, model selection, guardrails, ship. One trains new airline agents on GDS cryptic entries. One coordinates group travel. One helps NRI families track a parent's care. Airline distribution is where I go deepest: shopping, offers, orders, servicing, EDIFACT and NDC. Loyalty and telecom are home ground.

Location

Bengaluru

AI stack

claude code

claude

mcp

Firecrawl

Supabase

Wispr Flow

Work experience

Product Consultant and Mentor at Rethink Systems, Jul 2026 - Present · 2 mos, Bengaluru, Karnataka, India, •Advise product teams on strategy, discovery and feature prioritisation, and coach practising PMs from delivery execution into problem framing and outcome ownership. •Mentored 12 PMs across B2B and consumer products on opportunity sizing, discovery interviews, roadmap trade-offs and stakeholder narrative • Focus: helping teams choose what to build, and defend it, rather than run a backlog

AI Native Product Manager at Independent, Aug 2025 - Present · 1 yr 1 mo, Bangalore Urban, Karnataka, India, • Shipped three AI-native products to production, owning the full loop alone: discovery, definition, prompt design, model selection, build and launch • cryptic-ui — GDS training product for new airline agents, built from watching how long agents take to become productive on cryptic entries • Inaya — family OS for NRI families managing parents' care in India: 277 assessments at 73% completion; 3rd place, Rethink Product Hackathon • Groupism — group travel coordination; validated and killed features on interview signal rather than opinion • Ran 14+ discovery interviews; evaluated Claude, Gemini and OpenAI on cost, latency and output quality and shipped on Gemini 2.5 Flash against a cost-per-inference budget monitored in production • Stack: Claude Code, Anthropic and Gemini APIs, React, Supabase, Vercel

Product Manager - Altea Seating at Amadeus, Jun 2023 - Aug 2025 · 2 yrs 3 mos, Bangalore Urban, Karnataka, India, • Owned strategy, roadmap and feature definition for Altea Seating, used by global airlines to sell and assign seats — contributed to €4M in annual recurring revenue • Reduced customer-reported issues 25% by driving root-cause analysis with engineering and support and closing gaps in how seat rules behaved for airlines in production • Turned airline requirements into prioritised feature scope with engineering, UX and airline stakeholders, and made the trade-off calls when carrier-specific asks conflicted with the standard product • Domain: airline distribution and retailing, PSS, seat assignment and seat ancillaries, NDC and the offer/order shift, interline messaging

Technical Product Manager at Infosys, May 2021 - Jun 2023 · 2 yrs 2 mos, Bengaluru, Karnataka, India, • Owned a digital sales product serving 1.9M+ monthly users, from problem definition through release • Improved conversion 10% by redesigning the buying journey with UX around the steps where customers dropped off • Held a 95% on-time release rate across business, engineering and QA by fixing how scope was handed off and signed off • Partnered with engineering on API-led integrations to keep the customer journey working end to end

Product Owner at IBM, Jan 2021 - May 2021 · 5 mos, Bangalore Urban, Karnataka, India, • Launched quote-to-cash (CPQ) for IBM sellers and business partners across 23 new countries, unlocking $220M in annual revenue • Defined scope and acceptance criteria and drove the release to a five-month deadline

Solutions Architect at TCS, Aug 2018 - Jan 2021 · 2 y 5 mo, Johannesburg

Process Designer at TCS, Jul 2015 - Aug 2018 · 3 y 1 mo, India

Education

PGDM, Marketing, SDM Institute for Management Development

Bachelor of Engineering - BE, Computer Science, Chhattisgarh Swami Vivekanand Technical University, Bhilai

Public links

github: https://github.com/jidduaditya