Headline

Operations Lead – Content Production (LATAM) at Pocket FM

About

I’m an operations leader with an engineering foundation, a decade of entrepreneurial execution, and hands-on experience scaling high-velocity tech media pipelines. Currently, I lead LATAM content production operations at Pocket FM, directing AI-enabled workflows, managing cross-functional teams, and coordinating external VOA production partners to consistently hit aggressive monthly target hours under tight turnaround times. Before this, I spent eight years co-founding and running a creative venture where I managed end-to-end client delivery, navigated complex stakeholder expectations, and led execution under pressure. That was preceded by three years in supply chain and mechanical operations, giving me an early grounding in vendor management, production planning, and process optimization. What I’m consistently good at: diagnosing pipeline bottlenecks, building alignment across creative and technical stakeholders, and running disciplined operations without losing sight of human experience. I thrive at the intersection of process, technology, and execution. If you need someone who can bring structure to ambiguity and deliver measurable results at scale—let’s connect.

Location

Bengaluru

AI stack

elevenlabs

openai

Work experience

Operations Lead – Content Production (LATAM) at Pocket FM, Apr 2026 - Present · 6 mos, Bengaluru, • Direct end-to-end audio content production operations for the LATAM market, overseeing AI-driven production workflows to ensure strict turnaround times (TAT) and high-fidelity output. • Lead and mentor a 5-member operations team, setting clear delivery benchmarks, optimizing daily task allocation, and managing operational escalations. • Coordinate cross-functionally between internal stakeholders and external Voice-Over Artist (VOA) production partners, managing producer pipelines to consistently achieve monthly target output hours. • Monitor operational metrics, identify production bottlenecks within AI and voice recording pipelines, and implement standard operating procedures (SOPs) to boost delivery efficiency and scale regional content volume. • Partner with quality assurance and localization stakeholders to ensure audiobooks meet regional dialect, pacing, and cultural standards for the Latin American market.

Co-Founder & Customer Success Lead at 50mm Studios, Oct 2017 - Apr 2026 · 8 yrs 7 mos, Bengaluru, •Owned the full customer lifecycle from onboarding to final delivery — deeply understanding client vision, setting clear expectations, and ensuring successful outcomes at every stage •Managed a portfolio of high-value clients simultaneously across different stages of engagement — proactively identifying risks, resolving issues, and maintaining satisfaction throughout •Drove high customer satisfaction and strong NPS — consistent 5-star Google reviews with clients specifically citing trust, communication, and delivery quality as reasons for repeat business and referrals •Led and mentored a small delivery team, establishing clear standards for client communication, escalation handling, and quality assurance •Managed end-to-end account operations including scoping, pricing, vendor coordination, and delivery scheduling across 20+ projects annually

Assistant customer service, Milltec operations at The Timken Company, Nov 2016 - Sep 2017 · 11 mos, Bangalore, • Streamlining internal order processing aligned with customer requirements • Addressing on-site maintenance, Repair and Operations (MRO) needs • Collaborative cross-functional team player, ensuring material availability through active coordination with team members

Engineer, SCM at VEER-O-METALS PRIVATE LIMITED, Nov 2014 - Oct 2016 · 2 yrs, Makali, Bangalore, • Strategic material planning and proficient inventory control • Engaging customer interaction and relationship management • Meticulous production follow-up for seamless operations • Coordinating across departments for efficient Production Order release and dispatch

Education

Bachelor of Engineering (B.E.), Mechanical Engineering, Dr. Ambedkar Institute of Technology

Class 12, PCMB, MES PU College of Arts, Commerce and Science